Technical Support Specialist
We are looking for a Technical Support Specialist to join our team and contribute to the success of our sales operations. In this role, you will be a key player in supporting our commercial team and ensuring the technical excellence of our solutions. Your expertise will strengthen our position in the market and enhance customer satisfaction. As a Technical Support Specialist, you will collaborate closely with the sales team, providing technical insights and support during site visits and meetings. You will also play a crucial role in product presentations and training sessions, ensuring that both internal teams and customers have a deep understanding of Legrand's solutions. Additionally, you will be responsible for preparing and maintaining technical documentation, including product samples, catalogs, and databases, to facilitate easy access and reference.
- Provide technical expertise and support to the commercial team during site visits and meetings.
- Strengthen the credibility of our solutions by offering technical insights and guidance.
- Support product presentations and training sessions for internal teams and customers.
- Ensure a strong understanding of Legrand's solutions among all stakeholders.
- Prepare and maintain technical documentation, including product samples, catalogs, and databases.
- Deliver technical support to clients and team members, ensuring seamless implementation and customer satisfaction.
- Develop and propose optimized technical solutions to enhance product offerings and competitive positioning.
- Work closely with the sales team to promote Legrand's brand and provide valuable insights.
- Analyze and follow up on quotations in collaboration with the sales team to improve efficiency and success rates.
- Establish and maintain strong client relationships, ensuring alignment with best practices and market needs.
- Degree in Electrical Engineering / Electronics
- At least three years of experience in a technical support or similar role is essential
- A strong understanding of business operations and growth opportunities in the technology sector
- Exceptional attention to detail and precision when creating technical documentation
- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment
- Proficiency in English, both written and verbal, is a must
- Ability to analyze and interpret data to support decision-making processes
- Strong problem-solving skills and a proactive approach to identifying and resolving technical issues
- A customer-oriented mindset, with a focus on delivering exceptional support and building strong client relationships
- Willingness to stay updated with the latest industry trends and technological advancements
We are NOT considering candidates from:- IT / Software development / Telecommunications- Computer science backgrounds