This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP of Customer Success based in the United States.
This executive leadership role offers the opportunity to build and scale a world-class Customer Success organization within a fast-growing identity security environment.
You will define the customer success strategy, strengthen post-sales experiences, and drive long-term customer retention and growth.
The position combines strategic leadership, operational excellence, and cross-functional collaboration across customer-facing teams.
You will serve as the voice of the customer, helping shape product direction, improve adoption, and create measurable business impact.
The ideal candidate brings extensive experience leading customer organizations, a strong revenue mindset, and a passion for building trusted customer partnerships.
This is a high-impact opportunity for an experienced leader who wants to influence the future of secure digital identity solutions.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP of Customer Success based in the United States.
This executive leadership role offers the opportunity to build and scale a world-class Customer Success organization within a fast-growing identity security environment.
You will define the customer success strategy, strengthen post-sales experiences, and drive long-term customer retention and growth.
The position combines strategic leadership, operational excellence, and cross-functional collaboration across customer-facing teams.
You will serve as the voice of the customer, helping shape product direction, improve adoption, and create measurable business impact.
The ideal candidate brings extensive experience leading customer organizations, a strong revenue mindset, and a passion for building trusted customer partnerships.
This is a high-impact opportunity for an experienced leader who wants to influence the future of secure digital identity solutions.
Accountabilities:
- Define and execute the overall vision, strategy, and operating model for the Customer Success organization, focused on retention, adoption, and customer value.
- Lead and develop a high-performing customer success function that supports successful implementations, onboarding, and long-term customer relationships.
- Partner with sales teams to identify and drive revenue expansion opportunities, including additional licenses, product adoption, and cross-sell opportunities.
- Collaborate with Customer Support, Product, Engineering, and other teams to remove customer-facing obstacles and improve the overall customer journey.
- Establish scalable processes and operational efficiencies to enhance implementation, onboarding, and customer support experiences.
- Develop customer satisfaction measurement strategies, analyze feedback, and implement initiatives to improve loyalty and advocacy.
- Drive product adoption through effective training programs, enablement initiatives, and customer engagement strategies.
- Act as the voice of the customer by sharing insights, use cases, success stories, and market feedback internally and externally.
- Build strong relationships with enterprise customers and executive stakeholders to ensure successful outcomes and long-term partnerships.
- Use data and performance metrics to continuously improve Customer Success operations and business impact.
- 10+ years of experience leading customer-facing organizations, preferably within SaaS, technology, cybersecurity, or recurring revenue business models.
- Proven experience building and scaling Customer Success teams and post-sales operations.
- Strong understanding of customer lifecycle management, adoption strategies, retention, and expansion opportunities.
- Experience across both pre-sales and post-sales environments is highly valuable.
- Ability to influence stakeholders through strong communication, negotiation, collaboration, and consensus-building skills.
- Customer-focused mindset with a passion for delivering measurable business outcomes and revenue growth.
- Analytical and process-oriented approach with the ability to build scalable systems and operational frameworks.
- Demonstrated ability to lead change, drive continuous improvement, and adapt in a rapidly evolving environment.
- Strong leadership presence with the ability to inspire, mentor, and motivate teams.
- Excellent written, verbal, and executive presentation skills.
- Passion for technology, innovation, and solving complex customer challenges.
- Competitive base salary range of $225,000 - $250,000 USD, plus variable compensation opportunities.
- Equity participation opportunities as part of the total compensation package.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Flexible spending account (FSA) and health savings account (HSA) options.
- 401(k) retirement plan.
- Generous equipment budget and customized workstation setup to support productivity.
- Opportunity to work in a rapidly growing identity security sector.
- Mission-driven culture focused on impactful technology and innovation.
- High-growth environment with opportunities for leadership impact and professional development.
Requirements:
Benefits: