Customer Support Specialists (f/m/d)

Customer Support Specialists (f/m/d) Cebu, Philippines (Pilipinas) Full Time Apply for position now Customer Support Specialist (m/f/d)Location: Cebu, Philippines (hybrid)Working Hours: Shift-based schedule supporting international customers, 7:00 AM – 4:00 PM or 10:00 PM – 7:00 AM local timePassionate People Wanted for Sustainable Software SolutionsOur mission is to connect, engage, and inspire EHS and ESG stakeholders worldwide. Through innovative digital solutions, we provide clarity and guidance for organizations in Environmental, Health & Safety (EHS), Quality, and Sustainability Management. Join our team and help shape safer, more sustainable business practices with cutting-edge software solutions.About the RoleAs a Customer Support Specialist, you will join our international Customer Support team and act as the first point of contact for EHS and ESG customers across North America and the DACH region. You will provide first-level support, manage incoming tickets, and resolve standard customer inquiries independently using established processes, documentation, knowledge articles, and response templates. More complex issues will be escalated to our 2nd Level Support team in Berlin. The role is primarily focused on written customer communication, with occasional phone interactions.Your ResponsibilitiesProvide first-level support for our EHS and ESG SaaS solutionsMonitor, review, and prioritize incoming customer tickets and support queuesResolve standard customer inquiries independently using documented processes, knowledge bases, and response templatesMaintain and update customer information and system records accuratelyAssess and manage support requests based on urgency and business impactDeliver professional, customer-focused support primarily via email and occasionally by phoneEscalate complex technical issues to the 2nd Level Support team in BerlinContribute to the continuous improvement of support processes, documentation, and knowledge articlesWhat We OfferHealth insurance covering up to three dependentsAdditional allowancesAccess to a comprehensive learning and development platform25 days of annual leaveA collaborative and supportive international work environmentCompetitive annual salary ranging from EUR 12,000 to EUR 18,000, depending on experience and qualificationsYour ProfileFluent English skills, both written and spokenPrevious experience in SaaS software support or technical customer supportExperience working with CRM or ticketing systems, such as Salesforce, Microsoft Dynamics, Zendesk, or similar toolsStrong customer service mindset and excellent communication skillsAbility to identify priorities independently and manage workload effectivelyStructured, organized, and solution-oriented working styleWillingness to work in a shift-based environment supporting international customers in North America and the DACH regionExperience using knowledge bases, support documentation, and standard response templates is an advantageAbout UsQuentic, an AMCS Group company, is a leading SaaS provider in the European EHS (Environment, Health & Safety) and ESG (Environmental, Social & Governance) market. With more than 250 colleagues across multiple European locations, we help organizations implement safe and sustainable business practices through digital solutions. Our cloud-based platform enables seamless collaboration across departments and countries while supporting efficient and compliant management of safety, environmental, and sustainability processes. As part of AMCS Group, a global leader in environmental software solutions, Quentic combines the agility of a focused SaaS company with the strength of an international technology group. Apply for position now Apply with LinkedIn First name Last name Address Country United States Canada United Kingdom Ireland Northern...