Matchday Retail Assistant

Position Purpose

This role involves supporting the day-to-day operations of the Club’s retail store, delivering excellent customer service, maintaining high standards of presentation, and ensuring efficient stock handling and sales processes.

Job requirements and responsibilities

The following is a non-exhaustive list of the responsibilities of the role:
• Provide excellent and helpful customer service, assisting customers with products and purchases.
• Operate the till and process card payments accurately.
• Print names and numbers onto replica shirts, ensuring customer orders are completed correctly and to a high standard.
• Replenish stock and keep stores and displays tidy and well-presented.
• Price and label products correctly across the store.
• Support the matchday running of the store and assist with additional tasks when required
• Work in various units across the stadium

Responsibilities

Essential and Desirable

• Strong customer service and communication skills, with the ability to assist customers in a friendly and professional manner.
• Able to work effectively in a fast-paced retail environment, both independently and as part of a team, while maintaining high standards of organisation and efficiency.
• Available to work all home matchdays - weekends and evenings including bank holidays.
• Adaptability to handle a variety of situations

Ideally, Matchday Retail Assistant will:

• Previous EPOS experience
• Retail Experience