care base connection specialist

Returning candidates, log in here! Care Base Connection Specialist Requisition ID 2026-470235 Department On-Site Virtual Clinical Command Center Hours / Pay Period 72 Shift Day Standard Hours 0700 - 1930 Location AZ-PHOENIX Posted Pay Range $16.50 - $23.30 /hour Company Name Dignity Health Telecommute No Where You’ll Work Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system. Job Summary and Responsibilities As our Connection Specialist, you will serve as a vital link within CommonSpirit Health, working onsite at the National Clinical Connection Center in Phoenix, AZ. This specialized role involves expertly managing incoming communications for multiple hospitals, clinics, and ancillary areas across our ministry, utilizing critical thinking to ensure callers are accurately and efficiently directed. Every day you will precisely use technology to identify caller needs, adeptly directing them to the correct location or department. A core responsibility includes promptly alerting appropriate clinical teams for any identified patient care interventions, ensuring rapid, accurate information flow to support optimal patient care and operational efficiency throughout our extensive network. To be successful in this role, you will: possess exceptional critical thinking skills and the ability to efficiently navigate complex communication scenarios. Your precision in discerning caller needs and connecting them and relevant information, particularly for patient care interventions, is paramount. This demands a meticulous individual committed to strengthening healthcare connections within our dynamic environment.Promptly answer and manage all medical and safety emergency response calls (e.g., Code Phones, Fire/Life Safety alarms) according to established protocols.Direct hospital callers and gather accurate patient information to facilitate appropriate transfers and care coordination.Monitor and respond to remote patient monitoring alarms, promptly notifying clinical teams of critical alerts.Manage on-call provider paging and follow-up to ensure timely response and communication.Maintain proficiency in telecommunications hardware, software, PBX platforms, and multiple IT applications relevant to call center operations.Demonstrate exceptional customer service, cultural sensitivity, and the ability to adapt to rapid changes and challenging caller situations. Job Requirements Required2 years of customer service-related work experience demonstrating the requisite job knowledge skills/abilities High School Graduate OR High School GEDPreferredExperience in a hospital or healthcare environment andMedical TerminologyExperience in heavy phone or call center environment Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply, or can't find a relevant opportunity? Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.   CommonSpirit Health participates in...