This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Support Engineer based in India.
This role sits at the core of enterprise networking operations, where you will be responsible for resolving high-impact, complex network issues that span multiple systems, sites, and external partners. You will act as a trusted technical owner for enterprise customers, ensuring fast, clear, and end-to-end resolution of critical incidents that directly affect business continuity. The environment is fast-paced and highly accountable, requiring strong troubleshooting depth, structured thinking, and the ability to operate under pressure. You will not only resolve issues but also help define better support processes, improve operational tooling, and strengthen system reliability over time. This is a hands-on, high-ownership role where technical excellence and customer focus go hand in hand, and where your work directly influences the stability of large-scale enterprise networks.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Support Engineer based in India.
This role sits at the core of enterprise networking operations, where you will be responsible for resolving high-impact, complex network issues that span multiple systems, sites, and external partners. You will act as a trusted technical owner for enterprise customers, ensuring fast, clear, and end-to-end resolution of critical incidents that directly affect business continuity. The environment is fast-paced and highly accountable, requiring strong troubleshooting depth, structured thinking, and the ability to operate under pressure. You will not only resolve issues but also help define better support processes, improve operational tooling, and strengthen system reliability over time. This is a hands-on, high-ownership role where technical excellence and customer focus go hand in hand, and where your work directly influences the stability of large-scale enterprise networks.
Accountabilities:
- Own high-priority enterprise support cases end-to-end, from triage through resolution, ensuring timely and effective outcomes
- Troubleshoot complex issues across wired, wireless, WAN, security, and client-side network environments at scale
- Coordinate and escalate effectively with internal engineering teams, ISPs, vendors, and operations stakeholders with clear technical context
- Identify blockers such as missing context, unclear ownership, or external dependencies, and proactively drive resolution forward
- Document recurring issues, contribute to runbooks, and support continuous improvement of troubleshooting frameworks and support processes
- Collaborate across teams to improve network reliability, reduce friction, and enhance customer experience in enterprise environments
- Strong understanding of enterprise networking concepts and experience supporting multi-site or large-scale network environments
- Proven experience in technical support, network engineering, or infrastructure roles with complex system ownership
- Ability to troubleshoot across multiple layers including networking hardware, software, and connectivity ecosystems
- Excellent communication skills with the ability to translate technical issues for both technical and non-technical stakeholders
- Strong problem-solving mindset with high accountability, persistence, and structured thinking under pressure
- Good judgment in escalation management, balancing independent investigation with timely escalation when needed
- Experience in fast-paced, high-urgency support environments is highly preferred
- Competitive compensation package
- Remote-first work environment with flexible collaboration structure
- Opportunity to work on large-scale enterprise networking systems
- Exposure to cutting-edge networking infrastructure and distributed systems
- Strong ownership culture with high autonomy and impact
- Learning and growth opportunities across engineering and support functions
- Health and wellness benefits as per company policy
You will own and drive resolution of complex enterprise networking issues, ensuring operational continuity for customers while improving support systems and processes through hands-on technical execution and cross-functional coordination.
Requirements:
You bring strong networking fundamentals, deep troubleshooting capability, and a high sense of ownership, with the ability to manage ambiguity and communicate effectively in high-pressure enterprise environments.