[Conrad Tokyo] Asst. Executive Lounge Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will handle check-ins, special requests, and VIP services, ensuring that each guest’s stay is tailored to their preferences. As an Asst. Executive Lounge Manager, personalized service to guests using our executive lounge – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What will I be doing?

As an Asst. Executive Lounge Manager, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. An Asst. Executive Lounge Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Manage the performance of the Executive Lounge in the hotel
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Handle enquiries and complaints, promptly and efficiently
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Asst. Executive Lounge Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in the hotel, leisure or retail sector
  Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
   

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in Executive Lounge Supervisor or Manager in a hotel environment
• Fluent in both English and Japanese
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
   

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!