Director, India Innovation

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Director, India Innovation Full-timeJob DescriptionAs a Director in the India Innovation Customer Success team, your responsibilities and key expectations will include:Role PurposeProvide senior leadership for India Innovation Customer Success, with direct responsibility for managing people and strengthening client delivery across strategic Innovation / BASES engagements.Actively support commercial activities by partnering with commercial teams, identifying value-added insight opportunities, and leading senior client conversations that enable cross-selling and upselling.Champion the transformation of current ways of working into an AI-first organization by embedding, automation, prompting, AI-enabled delivery, and AI-enabled insight generation into day-to-day delivery.Client ManagementAct as a trusted senior consulting partner for strategic global and regional Innovation / BASES clients in India, with the credibility to engage senior client stakeholders and C-suite audiences.Lead and promote strategic client conversations that create business opportunities, strengthen relationships, and support India Innovation revenue priorities.Partner closely with commercial teams to identify opportunities for value-added insights, cross-selling, and upselling across existing global and regional accounts.Safeguard and deepen high-value client relationships where senior consulting involvement is required to improve confidence, satisfaction, and impact.Drive overall client satisfaction by ensuring that deliverables are accurate, actionable, commercially relevant, and clearly connected to client business issues.Insights DeliveryProvide senior consulting and delivery ownership for strategic Innovation / BASES studies, including complex studies and critical deliverables.Act as the senior reviewer and escalation point for analytical quality, storytelling, recommendations, and overall delivery standards.Bring deep expertise across end-to-end Innovation / BASES processes, frameworks, methodologies, and client applications.Apply Innovation expertise across concept and product testing, volumetric forecasting, activation guidance, custom research, analytics, and recommendation development.Translate data into insights, create compelling stories, and synthesize findings into high-impact recommendations that support client decision-making.Actively drive issue-based analyses, build effective analytical presentations, and present recommendations to senior client stakeholders in a clear and consultative way.Ensure delivery quality, analytical accuracy, storytelling, actionability, and consistency across India Innovation Customer Success outputs.Team ManagementDirectly manage, coach, and develop members of the India Innovation Customer Success team, including setting performance objectives and providing ongoing feedback.Upskill the team on Innovation / BASES expertise, analytical review, consultative storytelling, recommendation development, and senior client engagement.Build a strong team culture with active engagement, clear standards, accountability, and positive energy.Establish an open culture in which team members are challenged, supported, treated with respect, and rewarded as appropriate.Manage team resources effectively to support on-time delivery, quality expectations, and consistent client experience.Strengthen team capability by creating structured coaching moments, senior review routines, and repeatable best-practice approaches.Business FocusSupport delivery of India Innovation operating plan and strategic revenue priorities through strong senior consulting, delivery ownership, and proactive commercial partnership.Be an active business developer by generating opportunities with existing global and regional clients through value-added insights, cross-selling, and upselling.Drive fast track and automate solution platforms across India Innovation Customer Success,...