Talent Development & Enablement Director

Talent Development & Enablement DirectorSeattle, Washington / Santa Barbara, CaliforniaPeople – Talent Development & Enablement /Full Time /On-siteapply for this jobABOUT ARTERA Our Mission: Make healthcare #1 in customer service.   What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.   Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.ABOUT THE OPPORTUNITY    This is a high-impact individual contributor role for a senior talent development leader who wants to build the playbook for what career growth, performance, and learning look like inside an AI-native company — not retrofit old programs onto new tools.   You'll own the systems that keep our workforce ahead of AI's pace: role charters that evolve as the work does, career ladders that reward AI-augmented output, performance frameworks that hold up under that bar, and manager enablement that makes all of it land. You'll sit on the People team reporting to the SVP of People for functional coherence, and spend the majority of your time cross-functionally — embedded with our Heads of Departments and other functional leaders — so the programs you build reflect how work actually gets done at Artera.   This role is for someone with the seniority and judgment to operate without a playbook, the craft to build programs that scale, and the personal fluency with AI tools to design an enablement function that looks nothing like a traditional L&D org.ResponsibilitiesRole Design and Career Architecture Partner with Heads of Departments and other functional leaders to continuously redesign role charters as AI capabilities evolve — translating "what this job is" from quarter to quarter Own the career ladder framework across the company: leveling criteria, competency models, and promotion readiness standards that reflect AI-augmented expectations Build the internal mobility model — how people move across squads, functions, and levels as the org reshapes Coach employees and managers through career transitions from traditional to AI-augmented roles   Performance Management Own the end-to-end performance cycle — framework design, calibration processes, 360 review facilitation, and manager tooling Partner with the SVP of People and HR Team on performance calibration across functions, ensuring consistency of the bar Build the mechanisms that surface promotion readiness, performance risk, and development needs in a repeatable, data-informed way Learning, Enablement, and AI Upskilling Design and run the AI upskilling...