Analyst - Data Governance and Quality 5B

Analyst - Data Governance and Quality

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Receive, log, and validate incoming quality complaints; ensure all mandatory data fields are complete (Sales District, Manufacturing Location, Division, Profit Center, Defect Codes) with Data Integrity. 

• Classify complaints by severity, product line, business group, and regulatory impact. 

• Manage Sample Return and Product Return workflows per customer for SOPs. 

• Process Intercompany Complaints and coordinate resolution across internal business units. 

• Handle customer communications throughout the complaint lifecycle; answer inbound quality calls. 

• Process Customer Accommodations with correct adjustment codes. 

• Close complaints within stringent Cycle Time target. 

• Support peripheral scope including PLM activities, Plant Operations Quality, and SCAR (Supplier Corrective Action Requests). 

• Leading and providing support to cross functional teams on the resolution of quality issues including product recalls, complaints, nonconforming materials, etc. while monitoring and addressing root causes. 

• Providing support for the division’s Quality Management Systems, including ownership of corrective and preventive actions, and driving Supplier / Outsource Manufacturing Quality control and improvement. 

• Partnering with/providing oversight to division manufacturing sites to drive Operational Quality Excellence and continuous improvement: Working to identify, address sources of risk and variability, standardize work and error proof operations, and enhance customer satisfaction. 

• Assuring compliance with external regulations, customer requirements, internal requirements, and industry standards. 

• Review customer product complaints for timely customer feedback and resolution.  

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Certified Data Management Professional - RiversandRiversand, Cloudera Certified Professional (CCP) Data Scientist - UpgradUpgrad, Databricks Certified Associate Developer for Apache Spark 3.0 - Databricks AcademyDatabricks Academy, Microsoft Certified: Azure Data Engineer Associate - MicrosoftMicrosoft, Oracle Database 12c Certified Implementation Specialist - OracleOracle

Required Skills

Customer Complaint Management, Customer Complaint Resolution, Customer Quality, Data Quality, Handling Customer Complaints, Quality Compliance, Quality Management, SAP Knowledge, SAP Management, SAP Master Data Governance

Language

English (Required), French (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Data Engineering

Remote Type -

Hybrid

Work Shift -

Day Job (Costa Rica)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.