Sr. Specialist - Freight Audit

What Drives Success

Key Responsibilities

Freight Audit & Operations

• Independently execute end-to-end freight audit for HVAC residential and commercial shipments with 100% accuracy and compliance.
• Validate carrier invoices, freight rates, contracts, and accessorial charges.
• Ensure timely and accurate processing of payments to carriers and dealers.

Issue Resolution & Service Delivery

• Identify and resolve invoice discrepancies, system exceptions, and carrier disputes.
• Work proactively to minimize payment delays and improve vendor satisfaction.
• Act as a single point of contact for escalations related to freight audit operations.

Process Improvement & Automation

• Drive initiatives to enhance system efficiency and reduce manual interventions.
• Contribute to increasing auto-pay percentage to 90% by eliminating exceptions and improving data accuracy.
• Collaborate with internal teams to optimize workflows in SAP TM / Syncada platforms.

Analytics & Reporting

• Develop and maintain operational dashboards, MIS reports, and performance metrics.
• Perform data analysis to derive actionable insights and recommend improvements.
• Track key KPIs such as accuracy, turnaround time, auto-pay %, and exception rates.

Stakeholder Collaboration

• Partner with sourcing teams, carrier vendors, and internal stakeholders to ensure smooth operations.
• Maintain strong relationships across global stakeholders (NA / LATAM regions).

Leadership & Team Management

• Lead and mentor a team of ~10 professionals, ensuring high performance and adherence to SLAs.
• Drive a culture of accountability, continuous improvement, and quality.

Executive Communication

• Prepare and deliver operational reviews and presentations (PPTs) to leadership.
• Provide insights on performance trends, risks, and improvement opportunities.

Transition & Global Operations

• Lead/support process transitions from North America / LATAM regions.
• Ensure smooth knowledge transfer, stabilization, and governance setup post-transition.

What We Are Looking For

Mandatory Requirements

• 9–14 years of experience in Freight Audit, Logistics Operations, or Carrier Management
• Strong expertise in Freight Audit processes and operations
• Hands-on experience with SAP TM and/or Syncada (US Bank Portal)
• Proven experience in global transitions (North America / LATAM)
• Excellent communication skills (written & verbal)