Senior Manager

Job Family:

EBO Accounts Receivable (India)

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do:

• Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
• Day-to-day operations (Plan, monitor, direct and evaluate Associates production).
• People Management (Work Allocation, on job support, feedback & team building)
• Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
• Reports (Internal and Client performance reports)
• Work allocation strategy
• Span of control – 100 to 150
• Thorough knowledge of all AR scenarios and Denials
• Expertise in both Federal and Commercial payor mix
• Should be capable to interact with US clients and manage escalations.
• Should be good in Denial Management Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials Ability to interact positively with team members, peer group and seniors.
• Develop an understanding of the workflows, procedures, and specific criteria for each assigned client.
• Identifies operational priorities and other workflow issues; ensures a constant flow of work so that delivery schedules are met.
• Ensure that schedules are met and communicates with the leadership team if situations occur that hinder meeting deadlines.   
• If there is system issues or other emergencies delay in Associates, implements measures/schedules to return to established Associates schedules at the earliest possible time.
• Emphasize on productivity goals and takes action to ensure effective and efficient use of staff is maintained.  Creatively plan for allocation of extra capacity for backlog Associates.
• Assists in coordinating scheduled quality meetings with the production staff.
• Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch  
• Demonstrated ability to exceed performance targets.
• Ability to effectively prioritize individual and team responsibilities and communicates well in front of groups, both large and small
• Identify opportunities for Automation in the process and work with IT team for implementation.
• Excellent interpersonal skills
• Good analytical skills and proficiency with MS Word, Excel, and PowerPoint
• Good communication Skills (both written & verbal) Skill Set

What You Will Need:

• Must have bachelor’s or master’s Degree.
• 10+ Years of Experience in the Health Care industry
• Must have experience in managing and mentoring large teams for at least 3+ years.
• Good communication skills, both verbal and written.

What Would Be Nice To Have:

• Strong attention to detail and a highly reliable work ethic.
• Must be a keen learner and a flexible mindset.
• A patient demeanor and good leadership quality.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

 

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

 

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

 

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

 

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

 

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

 

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

 

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at IndiaRecruiting@guidehouse.com. All information you provide will be kept confidential and used only as required to support the recruitment process.

 

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

 

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.