Customer Service Lead, Platforms Enablement

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Customer Service Lead, Platforms EnablementFull-timeWorkplace Type: OnsiteDepartment: HQ - Customer Service Compensation: USD 28.65 - USD 32.65 - hourlyCompany DescriptionVuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.Job DescriptionThis role is responsible for making AI work reliably and at scale inside our Customer Support Team. It combines prompt engineering, data hygiene, AI behavior governance, and platform ownership. This role is also responsible for maintaining all CS Platforms and providing support to the end users of these platforms. This role is both strategic and hands-on. You will partner closely with the Sr. Manager, Customer Service Technology & Product as well as other cross-functional teams within Vuori.What you'll get to do: Maintain and support all Customer Service platformsAct as the primary point of contact for end users of those platformsOwn how AI agents are prompted, trained, governed, and measuredEnsure the underlying data powering AI and workflows is accurate, structured, and scalableMonitor Performance & Suggest Optimizations of CS platforms and AI Agent performanceAdditional duties & supportQualificationsWho you are:5+ years in Customer Support Technology, CX Operations, Support Systems, or similar rolesHands-on experience supporting and administering CS platforms (Kustomer strongly preferred)Experience supporting internal users and resolving platform issuesExperience working with AI-driven tools, automations, or conversational AI systemsStrong problem-solving skills and systems-thinking mindsetAbility to balance reactive support with proactive platform improvementAdditional InformationOur investment in you:At Vuori, we’re proud to offer the following to our employees: Health Insurance Savings and Retirement Plan  Employee Assistance Program Generous Vuori Discount & Industry Perks Paid Time Off  Wellness & Fitness benefits  The hourly range for this role is $28.65/hr. - $32.65/hr.Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  All your information will be kept confidential according to EEO guidelines.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.