This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Analyst – Precision based in the United States.
This role blends technical customer support with implementation and conversion responsibilities within a core banking technology environment. You will serve as a key point of contact for financial institution clients, ensuring they receive timely, accurate support while also guiding them through onboarding and conversion to a modern banking platform. The position plays a critical role in maintaining service continuity, resolving application issues, and supporting successful platform adoption across community banking clients. You will collaborate closely with internal teams, external vendors, and customer stakeholders to troubleshoot issues, manage requests, and support system enhancements. The environment is fast-paced, detail-oriented, and highly collaborative, requiring strong communication and problem-solving skills. This role is ideal for someone who enjoys both technical support and client-facing project coordination in a regulated financial services context.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Analyst – Precision based in the United States.
This role blends technical customer support with implementation and conversion responsibilities within a core banking technology environment. You will serve as a key point of contact for financial institution clients, ensuring they receive timely, accurate support while also guiding them through onboarding and conversion to a modern banking platform. The position plays a critical role in maintaining service continuity, resolving application issues, and supporting successful platform adoption across community banking clients. You will collaborate closely with internal teams, external vendors, and customer stakeholders to troubleshoot issues, manage requests, and support system enhancements. The environment is fast-paced, detail-oriented, and highly collaborative, requiring strong communication and problem-solving skills. This role is ideal for someone who enjoys both technical support and client-facing project coordination in a regulated financial services context.
Accountabilities:
- Provide day-to-day technical and functional support for banking application users, specifically within the Precision core banking environment.
- Log, track, prioritize, and resolve customer service requests using internal ticketing and case management systems.
- Act as a liaison for customer conversion, merger, and acquisition-related activities, ensuring smooth transitions between platforms.
- Facilitate client calls and support sessions related to onboarding, issue resolution, and conversion processes.
- Support software releases and assist in implementing new system updates and enhancements.
- Document resolutions, troubleshooting steps, and best practices in centralized knowledge bases.
- Collaborate with internal teams and third-party vendors to resolve complex technical and operational issues.
- Analyze recurring support trends and provide recommendations for process and system improvements.
- Bachelor’s degree preferred or equivalent combination of education and relevant experience (High School Diploma + experience considered).
- 3+ years of experience working with Fiserv Precision or similar core banking software systems.
- 3+ years of experience in client support, technical support, or application support roles.
- Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
- Excellent written and verbal communication skills, with client-facing experience.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong attention to detail and accountability for end-to-end issue resolution.
- Comfortable working independently while collaborating across cross-functional teams and external partners.
- Willingness to travel up to 30% as required.
- Competitive annual salary ranging from $75,000 to $85,000.
- Opportunity to work in a specialized core banking technology environment.
- Exposure to end-to-end banking system conversions and implementations.
- Collaborative, team-oriented work culture focused on problem-solving and client success.
- Professional development and growth opportunities within financial technology support services.
- Standard office-based environment with flexibility depending on assignments.