Account Support Manager

Skip to main content United States Saved jobs(0) - Account Support Manager DescriptionAccount Support Manager  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:   We are looking for Account Support Manager to join our team!How you will make your mark:Manage the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery supportApply broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groupsIntegrate portfolio knowledge and business understanding to create solutions for customerFunctional Lead of delivery teams in Run Phase with extensive responsibility including the steering of delivery partner and (virtual) teamsConduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery effortsComprehensive management of delivery issuesActively promote the full HPE Pointnext Services / HPE Operations portfolio to increase the share of wallet for HPEActively drive to As-a-Service delivery model and growth within the existing ‘As-a-Services’ contractsMentor/consult with team members, other organizations, customers, and vendors on complex issuesDeliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trendsDevelop and grow assigned customer account relationships with complex and strategic accountsAct as trusted advisor in the consultant role for customer and company sales teamsAccountable for defined service deliverables for the customerResponsible for cost of delivery and total customer experienceProvide suggestions for operational efficienciesCreate and deliver Value Based Delivery (VBD) account plans for assigned accountsLead Customer Expectation management as part of escalation processGive inputs to operational methods and programs that may affect the business management strategy in a geographic areaAbout you:First Level University Degree or equivalent combination of education and experience3+ years working experience in related fieldsExperience in leading/managing virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networksMulti-cultural and x-region experience desiredExperience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels.Leading functional teams and experienced in people mentoringExperience in working with (global) companies across all business and IT levelExperienced knowledge of project and change management processes and tools in complex environmentExperience in sales will be considered as an advantageFluent in written and verbal EnglishFluent written and verbal PolishWillingness to travel internationally up to 10%.Excellent communication, analysis, and presentation skillsProvide customer recommendations to improve processesAnticipate customer needs, develop proposed solutions, and build consensusExcellent planning and execution...