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What we offer:
Competitive salary
Paid vacation/holidays/sick time
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
: OTC Order Processing Manager (India) – UK & US Customers
Role Summary
The OTC Order Processing Manager is responsible for leading the end-to-end order management
function for UK and US customers, ensuring customer orders are processed accurately, efficiently, and
in compliance with contractual agreements and internal controls. The role serves as a critical bridge
between Sales, Customer Success, Operations, Billing, and Finance to ensure seamless order execution,
revenue realization, and customer satisfaction.
The position will drive operational excellence through process standardization, automation, strong
governance, and continuous improvement while leading a team supporting global operations across
UK and US markets.
Key Responsibilities
1. End-to-End Order Management
• Lead the entire order processing lifecycle from order receipt through order fulfillment.
• Ensure accurate creation and maintenance of customer orders within ERP and order
management systems.
• Review and validate customer purchase orders, contracts, and order documentation.
• Ensure orders are processed in accordance with agreed customer terms and conditions.
• Monitor order queues to ensure adherence to service level agreements (SLAs).
• Resolve order processing issues impacting invoicing, fulfillment, or revenue recognition.
2. Order Validation & Contract Compliance
• Verify order completeness and accuracy before order entry.
• Review:
o Customer purchase orders
o Contracts and Statements of Work (SOWs) , Subscription and service agreements
o Renewal documentation
• Ensure compliance with corporate revenue recognition requirements.
• Identify and escalate contractual inconsistencies before order acceptance.
3. Customer Master Data & Order Governance
• Oversee customer master data maintenance processes.
• Ensure proper approval and documentation for:
o New customer setups
o Customer modifications
o Billing profile updates
• Maintain strong governance surrounding order creation and modification activities.
4. Pricing & Commercial Controls
• Validate order pricing against approved commercial agreements.
• Ensure pricing approvals comply with delegated authority policies.
• Coordinate with Sales and Commercial teams regarding pricing discrepancies.
5. Revenue Assurance Support
• Partner with Billing teams to ensure orders support accurate revenue recognition.
• Ensure proper documentation exists for:
o Milestone billing , Subscription billing ,Recurring services
o Professional services engagements
• Minimize revenue leakage through order quality reviews.
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6. Stakeholder Management
Serve as primary liaison between:
• Sales Teams
• Customer Success Teams
• Operations Teams
• Billing Team
Responsibilities include:
• Managing order-related escalations.
• Resolving customer onboarding issues.
7. Process Improvement & Transformation
• Drive standardization of global order processing procedures.
• Identify opportunities to improve:
o Order cycle times
o Order accuracy
8. Controls, Compliance & Audit Readiness
• Ensure compliance with:
o Internal control frameworks
o Revenue recognition policies
• Maintain proper segregation of duties (SoD).
• Ensure complete documentation for all order processing activities.
Key Performance Indicators (KPIs)
Operational Metrics
• Order Entry Accuracy %
• Order Processing Turnaround Time
• First Pass Order Acceptance Rate
Skills & Qualifications
Education & Experience
• CA / MBA Finance / Commerce graduate
• 8–12+ years of experience in AR Order Processing
• Experience supporting UK and US customers
Functional Competencies
• Strong knowledge of:
o Accounts Receivable and collections processes
o Working capital management (DSO, cash flow)
o Dispute resolution and customer management
Leadership & Behavioral Skills
• Strong stakeholder management and influencing skills
• Ability to handle escalations and difficult customer conversations
• High ownership and outcome-driven mindset
Preferred Experience
• Experience in transitioning or centralizing collections operations to India
• Experience in SaaS / subscription / project-based billing environments
Reporting Line
• Reports to: OTC Leader / Finance Director
Location - Commerzone Office (Yerwada, Pune ) India, supporting UK & US time zones
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.