In this role, you will impact customer retention and satisfaction by providing expert support, driving process improvements, and ensuring timely and accurate order fulfillment.
- Serve as the primary contact for complex customer inquiries related to orders, shipments, repairs, and returns.
- Collaborate with Technical Support, Logistics, Manufacturing, and Sales teams to resolve customer issues efficiently.
- Analyze errors and implement corrective actions to prevent recurrence and improve customer service processes.
- Manage order processing including entry, expediting, change orders, returns, and monitoring order status.
- Lead or participate in process improvement projects to enhance customer care operations.
YOU MUST HAVE
- 5+ years of customer service experience with a proven track record in handling complex customer issues.
- Strong knowledge of order management, supply chain, and customer support processes.
- Experience with ERP systems such as SAP, Oracle, and customer portals.
- Ability to analyze data and implement corrective actions using methods like Root Cause Analysis (RCA).
WE VALUE
- Bachelor’s Degree in a relevant field.
- Experience leading or coaching teams in a customer service environment.
- Strong problem-solving skills and ability to drive process improvements.
- Experience working in multinational and cross-functional teams.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more
THE BUSINESS UNIT
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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more
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