The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The Global Merchant and Network Services Technology (GMNST) organization at American Express is responsible for modernizing the payments network to enable next-generation payments products. The team creates flexible merchant platforms to acquire, bill, pay, service and foster innovation, while enabling a payments ecosystem to connect and authenticate parties seamlessly and securely
As a Software Quality Engineer, you will join our Global Merchant and Network Services Technology team that has embarked on building a highly available and scalable distributed systems on the cloud to support the company's long-term strategy and vision. Your primary role includes driving execution across multiple Scrum teams, ensuring product backlog priorities are clearly defined, aligned to stakeholder needs, and delivered with high quality.
Key Initiatives:
- Card Network Authorizations/Routing, Clearing and Settlement.
- ATM, Debit, Credit and Push Payment Transactions.
- Platform Engineering and Foundational Capabilities of distributed systems
- High Availability, Resiliency and Performance Engineering on Cloud
Design, develop, maintain, and execute automated test frameworks, tooling, and comprehensive test strategies covering functional, integration, system, regression, API, and end-to-end testing.
Collaborate closely with software engineers throughout the SDLC, participating in architecture reviews, design discussions, code reviews, and production readiness assessments.
Provide hands-on technical leadership by contributing to automation code, troubleshooting complex issues, mentoring teams, and driving quality engineering best practices.
Continuously evaluate, adopt, and promote industry-leading testing methodologies, open-source technologies, and innovative quality engineering solutions.
Ensure quality standards are embedded throughout the development lifecycle through shift-left testing, continuous testing, and robust quality processes.
Identify, analyze, troubleshoot, and drive resolution of defects across application, infrastructure, database, and integration layers.
Define, monitor, and improve quality metrics, test coverage, observability, and release readiness criteria to ensure successful product delivery.
Partner with engineering, product management, DevOps, and operations teams to deliver high-quality, scalable, and resilient products while driving continuous improvement initiatives.
Ensure timely delivery of high-quality releases and collaborate effectively with globally distributed teams and stakeholders to support next-generation platforms and services.
7+ years of experience in Quality Engineering, Software Testing, Test Automation, or related software development disciplines.
3+ years of experience within the Payments, Banking, FinTech, Financial Services, or Card Network industry.
Strong programming skills in Java, Python, or other object-oriented programming languages, with a focus on test automation and quality engineering solutions.
Proven experience designing, developing, and maintaining scalable automation frameworks for API, integration, and end-to-end testing using tools such as Rest Assured, Karate, Postman, or equivalent technologies.
Strong SQL and data validation skills with hands-on experience testing transactional, financial, and large-volume data systems.
Experience implementing and integrating automated testing within CI/CD pipelines using modern DevOps practices and tools.
Hands-on experience with monitoring, observability, and production support tools such as Splunk, Dynatrace, Datadog, Grafana, or similar platforms.
Experience supporting high-volume, mission-critical systems with a focus on reliability, scalability, and operational excellence.
Familiarity with developer platforms, API ecosystems, shared services architectures, and microservices-based solutions.
Demonstrated experience working in Agile environments and contributing to the successful delivery of complex, cross-functional technology initiatives.
Strong analytical, problem-solving, and root cause analysis skills, with the ability to identify quality risks and drive effective resolutions.
Excellent communication, collaboration, and stakeholder management skills, with the ability to influence outcomes across engineering, product, and business teams.
Passion for continuous improvement, engineering excellence, customer-centric delivery, and fostering a culture of quality throughout the software development lifecycle.
- Bachelor's degree in computer science, Engineering, Information Technology, Information Systems, or a related technical discipline preferred.