Management and Program Analyst

Serves as Management and Program Analyst for the Distribution Group (AJW-L600), Technical Support Team (AJW-L610). Performs multiple and varying assignments under the limited direction of a manager, project/program manager, team leader, or more experienced professional. Conducts studies, analyses, surveys of programmatic, administrative, and management methods, processes and procedures to resolve issues or problems of a procedural or factual nature. lnterviews program managers and employees to obtain information about administrative, management and/or programmatic requirements, issues, and activities. Researches, gathers, assembles, analyzes and consolidates administrative, management and/or programmatic information and data ensuring overall accuracy and consistency. Consolidates detailed operational data into specified formats, develops statistical charts and graphs. Compiles, cross checks and consolidates tables, exhibits, schedules and other data in preparation of internal and external reports. Assists in the development of procedures for establishing, operating, and assessing the effectiveness of administrative control systems. Monitors and tracks programmatic and management actions and reports for completeness and responsiveness to guidance, to insure that commitments and milestones are met, and delinquencies are brought to the attention of the supervisor or appropriate manager. Recommends changes or solutions to routine procedural problems. Reviews and analyzes management and program directives and instructions from higher-level offices concerning project management systems (planning, execution, evaluation and analysis, and reporting requirements) for consistency, reporting requirements and background information. Utilizes and updates database management information systems. Uses knowledge of database design and maintenance to organize, analyze, and report on operational performance data. Creates tables, queries, forms and reports to accurately represent the health of the Distribution Group. Assists with the review and presentation of documents and reports on a variety of issues and makes recommendations as to appropriate courses of action for routine procedural activities. Analyzes reports to ensure distribution, consolidation of comments and required follow-up action. Assists with drafting briefing materials, reports and similar documents for use as background by the supervisor, or for presentation to senior management on various administrative and management policy, or operational matters requiring preliminary background analysis and review. Attends periodic meetings and programs reviews and documents findings and provides support to these proceedings by gathering specific data, some of which is not readily available, and which must be developed or solicited from other offices. Performs other duties as assigned. Applies experience and advanced knowledge applicable to his/her discipline to plan and accomplish assignments. Typical assignments may include: tracking and analyzing data to ensure compliance with policies and procedures; providing guidance to less-experience professionals in day-to-day operations; identifying, analyzing, and recommending solutions for complex/difficult problems; and recommending improvements to systems and processes. Develops, monitors, and executes actions required to manage the group's information systems, contract administration, property management, management analysis and procurement. Incumbent interprets guidelines and provides management advice and counsel on the operation of assigned programs and the interrelationships of such programs. Provides group support of all Universal Service Agreements (USA's). Support includes service order development, collection processes. invoice generation, customer coordination, monthly report analysis and generation, and educating Group employees on these processes. Performs other related duties as assigned.