This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Relationship Manager, ED based in Brazil.
This role offers the opportunity to become a trusted advisor to healthcare clients by helping them optimize Revenue Cycle Management (RCM) performance and achieve long-term operational success. You will serve as the primary point of contact for assigned accounts, combining data-driven insights with strategic relationship management to deliver exceptional client experiences. Working closely with cross-functional teams, you will analyze reimbursement performance, communicate industry developments, and recommend solutions that improve financial outcomes. The position requires a proactive, consultative approach and strong knowledge of healthcare revenue cycle processes. In this remote role, you will help clients navigate an evolving regulatory landscape while fostering long-lasting partnerships built on trust and measurable results. Your ability to translate complex data into actionable business recommendations will play a key role in client satisfaction and growth.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Relationship Manager, ED based in Brazil.
This role offers the opportunity to become a trusted advisor to healthcare clients by helping them optimize Revenue Cycle Management (RCM) performance and achieve long-term operational success. You will serve as the primary point of contact for assigned accounts, combining data-driven insights with strategic relationship management to deliver exceptional client experiences. Working closely with cross-functional teams, you will analyze reimbursement performance, communicate industry developments, and recommend solutions that improve financial outcomes. The position requires a proactive, consultative approach and strong knowledge of healthcare revenue cycle processes. In this remote role, you will help clients navigate an evolving regulatory landscape while fostering long-lasting partnerships built on trust and measurable results. Your ability to translate complex data into actionable business recommendations will play a key role in client satisfaction and growth.
Accountabilities:
- Serve as the primary relationship manager for assigned healthcare clients, building trusted partnerships and ensuring a high level of client satisfaction.
- Analyze Revenue Cycle Management performance metrics and reimbursement data to identify trends, opportunities, and areas for operational improvement.
- Lead client meetings to review performance, discuss business objectives, and provide strategic recommendations based on industry best practices.
- Educate clients on revenue cycle solutions, available services, and operational capabilities that support improved financial performance.
- Coordinate with internal teams to resolve client issues, manage special projects, and ensure timely communication on ongoing initiatives.
- Monitor healthcare industry regulations and reimbursement trends, advising clients on changes related to topics such as MIPS, MACRA, and revenue cycle operations.
- Identify opportunities for account growth and collaborate with business development teams by referring potential expansion opportunities.
- Bachelor's degree in Business Management, Accounting, Healthcare Administration, or a related field; advanced degree preferred.
- Minimum of 3 years of experience in client relationship management or client services within medical billing or Revenue Cycle Management, preferably supporting Emergency Department practices.
- Working knowledge of CPT coding, ICD coding, MIPS, MACRA, and healthcare reimbursement processes.
- Strong ability to interpret RCM metrics, reimbursement data, and operational reports while presenting insights clearly to clients.
- Excellent communication, presentation, and relationship-building skills with the ability to engage physicians and healthcare stakeholders.
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Strong analytical, organizational, and problem-solving abilities with a collaborative, customer-focused mindset.
- Ability to work independently in a remote environment while effectively partnering with cross-functional teams.
- Competitive compensation package.
- Fully remote work environment offering flexibility and autonomy.
- Opportunity to collaborate with experienced healthcare and Revenue Cycle Management professionals.
- Ongoing professional development and continuous learning opportunities.
- Entrepreneurial, collaborative culture that encourages innovation and independent thinking.
- Career growth opportunities within a rapidly evolving healthcare technology environment.