Customer Care Representative I, II

Skip to main contentWe care about your privacyBy clicking "Accept All", you agree to the storing of cookies on your device to give you the most optimal experience using our website. We may also use cookies to enhance performance, analyze site usage and to personalize your experience.Read Full Privacy MessageDeclineAccept CookiesCareers at Elevance HealthEnglishSign InCustomer Care Representative I, II page is loadedCustomer Care Representative I, IIApplylocationsIN-INDIANAPOLIS, 220 VIRGINIA AVEtime typeFull timeposted onPosted 21 Days Agotime left to applyEnd Date: July 31, 2026 (9 days left to apply)job requisition idJR198494Anticipated End Date:2026-07-31Position Title:Customer Care Representative I, IIJob Description:Customer Care Representative I, IIIndianapolis, INLocation: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.This position will have on-site training Monday-Friday for the first 8 weeks, onsite post training (Nesting) for additional 6 weeks. You must have 100% attendance during the full duration of training. Start date: 8/31/2026Training hours: 8am - 5 pm ESTPost Training: Ability to work any 8-hour shift M-F between 8 am and 11 pm EST, possible weekend OT as neededHow you will make an impact:Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.Thoroughly documents inquiry outcomes for accurate tracking and analysis.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Researches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.Proficient in all basic customer service functions.Receives and places follow-up telephone calls / e-mails to answer customer questions.Outbound calls are conducted in the ZipDrug business are.  Inquiries may also be on a walk-in basis.May require deviation from standard practices and procedures with the assistance of a computerized system.Seeks, understands and responds to the needs and expectations of internal and external customers.Here’s what Elevance Health offers:A career path with opportunity for growthAbility to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.Affordable Health Insurance, Dental, Vision and Basic Life401K match, Paid Time Off, Holiday PayAnnual incentive bonus and annual increases plan based on performance.At Elevance Health, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful. Minimum Requirements:CCR I: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.CCR II: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.Preferred Skills, Capabilities, and Experiences:The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.A...