Founding Operations Manager

Founding Operations Manager LocationNew YorkAddress101 6th Avenue, New York City, New YorkEmployment TypeFull timeLocation TypeHybridDepartmentOperationsOur team shared’s mission is deploy AI agents to transform how patients and doctors connectWe believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better.Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care.Already trusted by 3500+ providers, we’re transforming the patient–provider relationship, one call at a time.Want to shape the future of healthcare?Join us !Discover our company culture and valuesHere is a product DemoMeet the teamArticle on our seed round of 5,5M$ContextWe've validated strong product-market fit in France (600+ practices, 22x YoY growth), and we're now entering the US market, starting from the East Coast out of our New York office.Our Founding AE and our CEO are already signing the first US logos. We need a founding operator to deploy those clients, make them successful, and own everything on the account except sales. This is greenfield: no local playbook, no US ops team yet. You report directly to the CEO and work hand in hand with the Founding AE.Your MissionDeploy and make Vocca's first US clients successful (everything but sales: implementation, success, account management) to reach approx. 1M ARR deployed in your first year, while building the foundations of a replicable US ops function.Expected OutcomesAt 3 months:Deep product mastery: you configure and go live independently.First pilot practices deployed and live in production.A v1 practice-onboarding process documented and shared with the CEO.At 6 months:A growing base of US practices live, with a short and stabilized time-to-go-live.First retention and satisfaction signals on the earliest accounts.Ops/implementation playbook v1 in use (configs, onboarding, processes).At 1 year:Approx. 1M ARR deployed and in production across US accounts.A replicable, scalable US ops function to build on.You've become the operational owner of everything post-sale in the US.What you'll ownDeploy and implement clientsConfigure and bring signed accounts into production (setup, integration, go-live).Own time-to-go-live and a high successful-deployment rate.Own the post-sale (« everything but sales »)Support, success and account management on the first US practices, so the Founding AE stays focused on hunting.Drive retention and satisfaction on early accounts.Build the US ops playbookDocument onboarding, configurations and processes to make the function replicable and scalable.Be the founding operatorRamp fast on the product, work hands-on, and operate without a ready-made playbook in an early-stage US environment.This role is for you ifThe prerequisites:Native or fully bilingual English with a genuine US customer-facing culture (US/Canadian/UK native, or European with 4+ years in the US).You're hands-on with product and AI: you've integrated AI into your daily work, played with Zapier/no-code, and gotten your hands into a product. Engineering background not required, but strong product affinity is.What we'll assess:Founder mentality: resourceful, a doer, comfortable in the mess, and you structure things as you go.Business sense: you understand a client's business and position yourself as a partner to improve their ROI.Smart and a fast learner, from a strong track record (great companies and/or schools).Nice to have:You've already worked in early-stage SaaS.Affinity or curiosity for healthcare.This role is NOT for you ifYou need a well-defined environment and a ready-made playbook, and struggle with ambiguity.You're looking for a pure sales role, or a purely technical/engineering role with little client contact.You expect to manage a team from day one: this is a founding, hands-on individual-contributor role first.What this role gives...