As a Sr Cust Exp Specialist here at Honeywell, you will play a critical role in ensuring exceptional customer experiences by managing and resolving complex customer inquiries and issues. You will collaborate closely with cross-functional teams to enhance customer satisfaction and drive continuous improvement in customer service processes. You will report directly to our Customer Experience Manager and you’ll work out of our Katowice, Poland location. In this role, you will impact customer retention and loyalty by delivering timely and effective solutions, improving customer communication, and supporting the overall customer service strategy within Honeywell Industrial Automation.
- Manage and resolve complex customer inquiries related to orders, shipments, repairs, and returns.
- Collaborate with internal departments such as Technical Support, Logistics, Manufacturing, and Sales to ensure customer issues are addressed promptly.
- Identify opportunities for process improvements and contribute to the enhancement of customer care operations.
- 2+ years of experience in customer service or related roles, preferably in a technical or industrial environment.
- Strong knowledge of customer service processes and issue resolution techniques.
- Experience working with ERP systems such as SAP and customer portals.
- Ability to coordinate with multiple internal teams to resolve customer issues efficiently.
- Proficiency in English and German at B2 level or higher to effectively communicate with diverse customer base.
We value:
- Experience in the industrial automation or manufacturing sectors.
- Strong analytical skills and a proactive approach to problem-solving.
- Familiarity with process improvement methodologies and tools.
Our offer:
- Fruits bowls and sports activities to support your health and well-being
- Daily paid break - 30 mins and flexible working hours
- Hybrid work arrangement (3&2) to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
- Generali Insurance (Accident Insurance)
- Referrals bonuses for all open jobs and recognition programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms supporting development opportunities
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Frequent Employee Engagement activities supporting inclusive and diverse work environment
- Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
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