Senior Staff Engineer Customer Quality Engineering

Skip to main contentJob SearchMy ActivityProfileCareersFAQsBenefitsJoin Talent NetworkSign InEnglishSingle Position#WeAreInView All JobsSenior Staff Engineer Customer Quality EngineeringMelaka (Malaysia)Apply NowSave JobFind out how well your profile matches this jobUpload your resumeJob descriptionBenefits and company informationJob IdHRC1701443Job FamilyQualityType of EmploymentFull timeDuration of EmploymentPermanentJoin asProfessional (incl. Management Positions)Your RoleKey responsibilities in your new roleContact window for Customer Quality & Service (CQS) team for all queries pertaining problem solving related to quality concern.Form and provide support to 8D team with the appropriate problem solving methodology and tools to assure systematic approach.Drive event evaluation and effective containment action based on verification results and review based on root cause findings.Define / support risk assessment from customer complaint / quality issue whenever necessary.Drive for achievement of customer complaint response time (FAR 8D TAT fulfilment & reporting).Fulfilment of 8D report assessment score.Ensure completeness and data accuracy  of problem solving database.Monitor and provide FAR trend timely to management.Coordinate the CA/PA cascading from Critical 8D Sharing Implementation (C8DSI) for respective module / area of responsibility.Your ProfileQualifications and skills to help you succeedDegree/Master/PhD in Engineering (Semiconductor Technology,Microelectronics, Electronics, Mechanical, Electrical, Material Science) or any relevant fieldPreferred with minimum of 5 years of experience in semiconductor manufacturing with good package manufacturing knowledge and quality systematic know howMinimum 2 years of experience in customer complaint handling in semiconductor manufacturingGood knowledge of semiconductor manufacturing process, packaging technology, device reliability and failure analysisGood knowledge in 8D problem solving methodology, Fish bone / Cause andEffect analysis, Fault Tree Analysis, 3x5 Why, and 6 sigmaKnowledge of manufacturing engineering concepts, including process control, FMEA, OCAP, and SPC tools will be an added advantageUnderstanding of quality management systems and industry standards such as ISO 9001, IATF/VDA, and QMSGood personality, positive mindset, and independentStrong communication, moderation, and presentation skills#WeAreIn for driving decarbonization and digitalization.As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.Are you in?We are on a journey to create the best Infineon for everyone.This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.Insights from previous hiresTop skillsEngineeringArchitectureAutomationElectronicsPreviously worked as1. Senior Staff Engineer2. Engineer3. Principal Engineer4. Principle Engineer5. Member of Technical Staff Privacy Policy of the Infineon GroupData protection has a high priority for Infineon and its subsidiaries. We comply with the data protection legislation of the countries in which we do business.Information on the processing of your personal data can be found under Privacy Policy StatementCancelOkUse of cookiesWe use cookies and similar technologies...