This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a RCM, Applications Management Support Manager based in the United States.
This role offers an exciting opportunity to lead the administration and optimization of critical Revenue Cycle Management (RCM) applications in a fast-paced healthcare environment. The successful candidate will oversee application support operations, drive process improvements, and ensure the stability and efficiency of billing systems and associated vendor solutions. Working at the intersection of technology, operations, and healthcare revenue management, you will play a key role in enhancing system performance, supporting business continuity, and delivering high-quality service to internal stakeholders. The position requires strong leadership, strategic thinking, and the ability to manage complex initiatives in a dynamic environment. It is ideally suited for professionals who are passionate about operational excellence, team development, and healthcare technology transformation.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a RCM, Applications Management Support Manager based in the United States.
This role offers an exciting opportunity to lead the administration and optimization of critical Revenue Cycle Management (RCM) applications in a fast-paced healthcare environment. The successful candidate will oversee application support operations, drive process improvements, and ensure the stability and efficiency of billing systems and associated vendor solutions. Working at the intersection of technology, operations, and healthcare revenue management, you will play a key role in enhancing system performance, supporting business continuity, and delivering high-quality service to internal stakeholders. The position requires strong leadership, strategic thinking, and the ability to manage complex initiatives in a dynamic environment. It is ideally suited for professionals who are passionate about operational excellence, team development, and healthcare technology transformation.
Accountabilities:
- Leading all aspects of RCM application administration to ensure stable and efficient system operations.
- Managing system configurations, master files, reporting structures, and data integrity processes in accordance with organizational standards.
- Serving as the primary liaison between business teams and third-party vendors to coordinate issue resolution and system enhancements.
- Overseeing technical support activities, incident management processes, and helpdesk documentation practices.
- Establishing escalation protocols and monitoring trends to identify root causes and implement preventive solutions.
- Managing team workloads and ensuring performance aligns with established service level agreements (SLAs), key performance indicators (KPIs), and operational objectives.
- Overseeing software deployments, upgrades, maintenance activities, and system availability initiatives.
- Leading application testing activities, including functional, regression, performance, and stress testing, while ensuring accurate documentation and issue tracking.
- Developing quality assurance standards and conducting audits to ensure compliance with policies and best practices.
- Translating business requirements into system specifications and identifying opportunities for process automation and operational improvements.
- Leading strategic initiatives, project planning efforts, and cross-functional collaborations related to billing, operations, and information technology.
- Recruiting, mentoring, developing, and evaluating team members while fostering a high-performance and collaborative environment.
- Creating and maintaining departmental documentation, standard operating procedures, and workflow standards.
- Ensuring compliance with HIPAA, privacy, security, and confidentiality requirements at all times.
- Advising leadership on system risks, outages, compliance concerns, and other matters that may impact business operations.
- Minimum of 3 to 5 years of experience in healthcare billing with a strong focus on Revenue Cycle Management systems administration and oversight.
- Previous management experience, with at least 3 years of leadership experience preferred.
- Strong understanding of healthcare revenue cycle processes, billing operations, and application support environments.
- Proven experience in strategic planning, project management, process improvement, and policy development.
- Demonstrated ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
- Strong analytical, critical thinking, and complex problem-solving abilities with exceptional attention to detail.
- Experience managing vendor relationships and coordinating cross-functional stakeholders.
- Excellent written and verbal communication skills with the ability to present technical concepts in business-friendly language.
- Proficiency with Microsoft Office applications, including Excel, Word, Visio, and related productivity tools.
- Strong organizational skills and ability to consistently meet deadlines.
- Self-motivated, adaptable, and capable of operating effectively in dynamic and changing environments.
- High level of professionalism, integrity, and commitment to customer service excellence.
- Working knowledge of HIPAA regulations, compliance requirements, and healthcare data privacy standards.
- Remote work flexibility within a professional and collaborative environment.
- Opportunity to lead strategic healthcare technology and revenue cycle initiatives.
- Exposure to cross-functional projects involving operations, technology, and business transformation.
- Career growth and leadership development opportunities.
- Collaborative and team-oriented culture focused on innovation and continuous improvement.
- Opportunity to make a meaningful impact on healthcare operations and patient financial processes.
- Standard health and wellness benefits package, including eligibility for medical and related employee benefit programs, subject to company policies.
- Supportive work environment that encourages professional development and process optimization initiatives.
As RCM Applications Management Support Manager, you will be responsible for overseeing the administration, support, and optimization of revenue cycle applications while ensuring operational excellence and stakeholder satisfaction. Key responsibilities include:
Requirements:
The ideal candidate combines healthcare revenue cycle expertise with strong technical, leadership, and project management capabilities. Desired qualifications include: