Senior Manager, Procare Services - UK&I and Northern Europe

Work Flexibility: Hybrid

Senior Manager, ProCare Services – UKI & Northern EuropeShape and lead a high-impact technical service organisation across UKI and Northern Europe, transforming service into a driver of commercial success and customer loyalty. This role blends operational leadership with strong commercial influence, partnering across teams to deliver measurable growth, improve customer outcomes, and build a scalable, high-performing service model in a complex, cross-cultural environment.What you will do

• Drive service contract revenue growth and renewal rates
• Partner with business unit leaders and cross-functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes
• Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability
• Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development
• Define and track operational and commercial performance metrics
• Improve service execution and customer experience performance by optimising processes across repair centres and field operations
• Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams

What you will needRequired qualifications

• Minimum 10 years of experience in technical services, service operations, or customer operations leadership
• Minimum 5 years of experience managing people, including leadership of field service or technical teams
• Demonstrated experience managing profit and loss (P&L) and service-related financial performance
• Fluency in English

Preferred qualifications

• Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment
• Minimum 3 years of experience managing multi-country or regional operations across Europe

Additional Information

• Location: UKI or Northern Europe (regional role; cross-cultural scope)
• Work arrangement: Hybrid / in-region role
• Travel: Up to 25%
• People management responsibility: Yes (including regional teams and indirect/distributor management)

Travel Percentage: 30%