Manager, Education and Continuous Improvement, Revenue Cycle

This is a hybrid position and must be located within 100 miles of one of the following Mayo Clinic campuses: Jacksonville, FL; Phoenix, AZ; or Rochester, MN, for occasional on-site expectations based on business needs.

This role will primarily focus on advancing education, change management, and Lean process improvement across Revenue Cycle divisions. In this capacity, the role will direct and empower specialized teams dedicated to workforce learning, change and Lean.

Provides direction to professional and supervisory staff in the Revenue Cycle. Participates in strategic planning for the Enterprise Revenue Cycle. Translates the Mayo Clinic and departmental vision into meaningful and effective responses and results. Delegates responsibility and authority to carry out work. Manages multiple functions and serves as a resource with oversight in day-to-day activities. May manage multi-site operations. May possess technical knowledge appropriate to functions being managed with additional knowledge in other functions including professional management. Participates in the identification of opportunities to improve processes and to act as a catalyst for realizing these improvements. Acts as a facilitator and generator of new ideas and a mediator on difficult issues. Brings awareness of current external environment issues. Participates in the overall management of the Enterprise Revenue Cycle by chairing and serving on Enterprise projects/groups, task forces, councils and committees. Serves as a liaison between sections and other departments and agencies inside and outside Mayo. Creates customer service driven sections and fosters collaboration with physician and administrative colleagues. Builds teamwork within the Enterprise Revenue Cycle. Participates in retention planning initiatives. Travel required as assignments warrant.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. 

Bachelor's degree and 8 years' experience, which includes at least 2years of relevant financial leadership experience OR Master’s degree and 6 years of relevant experience, which includes at least 2years of relevant financial leadership experience OR in lieu of bachelor's degree, 12 years' of relevant experience is required, which includes 2years of relevant financial leadership may be considered.

Health care revenue cycle leadership experience preferred. Relevant certification(s). Master's degree preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

Preferred Qualifications

Strongly preferred candidates should possess a combination of experience leading adult education programs, organizational change management initiatives, or Lean continuous improvement strategies, preferably within revenue cycle or healthcare.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.