Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Waldorf Astoria Helsinki team, that’s exactly what you’ll do every time you come to work! As a Night Receptionist, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Candidate Profile
Previous experience in Front Office, Reception, Guest Services, or Hospitality preferred.
Experience in a luxury hotel environment is considered an advantage.
Excellent customer service and interpersonal skills.
Strong verbal and written communication skills in English; Finnish and additional languages are an asset.
Proficiency in Microsoft Office and hotel property management systems.
Ability to work independently and make sound decisions during overnight operations.
Strong organizational skills and attention to detail.
Flexibility to work night shifts, weekends, and public holidays.
Personal Attributes
Warm, welcoming, and guest-focused attitude.
Demonstrates genuine hospitality and a passion for delivering exceptional service.
Calm, confident, and composed under pressure.
Reliable, trustworthy, and able to maintain discretion when handling sensitive information.
Strong problem-solving skills and the ability to make sound decisions independently.
Excellent attention to detail and commitment to maintaining the highest standards.
Positive, proactive, and adaptable approach to work.
Dedicated to creating memorable guest experiences that reflect the luxury standards of Waldorf Astoria.