Credit Controler Analyst I

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

DESCRIPTION:
Join our team as a Credit Controller Analyst I and contribute to our financial operations. In this position, you'll manage a portfolio of customer accounts, leading credit management tasks including credit limit calculations, approvals, and maintenance. You'll serve as the primary point of contact for resolving issues related to disputes, non-payment, and account reconciliation through customer engagement and cross-functional collaboration. We're seeking a detail-oriented professional with excellent communication skills who can mentor team members while maintaining strong customer relationships and meeting performance metrics.

Key Responsibilities

• Manage a medium-to-high complexity portfolio of customer accounts, ensuring timely collections, compliance with payment terms, and effective credit risk management.

• Perform credit evaluations, financial statement analysis, and recommend credit limits, payment terms, and risk classifications to support informed business decisions.

• Review and release credit-held orders based on customer creditworthiness while ensuring compliance with internal approval policies.

• Investigate and resolve payment discrepancies, including unapplied cash, credit/debit notes, billing issues, and invoice disputes to maintain accurate accounts receivable balances.

• Negotiate payment arrangements with customers and collaborate with Sales, Cash Applications, and other internal stakeholders to resolve collection issues and improve cash flow.

• Monitor aging accounts, identify high-risk or uncollectible balances, and escalate cases to leadership, third-party collection agencies, or Legal when appropriate.

• Manage customer billing processes, including invoice submission through customer portals, web billing platforms, and email distribution.

• Prepare account statements, reports, and collection updates while maintaining accurate documentation in ERP and collections management systems (Cforia/GetPaid).

• Support collection targets by driving process compliance, resolving customer inquiries, and providing visibility into account status and credit exposure.

• Assist in onboarding and training new team members, provide guidance on medium-complexity escalations, and contribute to process documentation and SOP updates.

• Identify and implement continuous process improvement initiatives (PPI) to enhance efficiency, controls, and overall Order-to-Cash performance

• Ensure compliance with company policies, ethical standards, and internal controls while supporting additional projects and business priorities as required.

Requirements:

• 4+ years of experience in Credit & Collections, preferably managing commercial and government accounts.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred).

• B2+ English Level.

• Advanced knowledge of ERP systems (Oracle JDE, SAP), CForia/GetPaid, and Microsoft Office, especially Excel.

• Solid understanding of credit risk analysis, collections processes, accounting principles, and internal controls (SOX).

• Experience in Cforia and/or Get Paid

• Experience to generate and develop reports.

Skills & Competencies

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication, negotiation, and stakeholder management abilities.

• Ability to work independently, prioritize tasks, and manage multiple deadlines.

• Experience resolving complex customer issues and driving collections performance.

• Process improvement mindset with a focus on efficiency and continuous improvement.

• Ability to train, mentor, and support team members.

• Strong organizational skills, attention to detail, and commitment to accuracy.

• Adaptability to changing business priorities and environments.

• Proven ability to meet KPIs/SLAs and coordinate effectively across cross-functional teams.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.