Senior Manager-Digital Product Management

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

We’re hiring a Product Manager to help us raise the bar in the Global Loyalty & Benefits International Experience Team. International Experience Team connects Amex with all external Loyalty partners in a fast and friction-less manner, providing tools, data, and capabilities that enable Amex and our partners to create great customer experiences.

This role provides an opportunity to become an integral part of the International Experience Team and lead with confidence to improve the experience of our customers and external partners. You will play a key role in shaping our product strategy and prioritizing the product features to build, from crafting the roadmap through to the launch of features and ongoing iteration once live. 

You will need to have a strong understanding and experience of defining business outcomes along with the ability to create and track measures of success for these outcomes. You will need a strong understanding of Customer Loyalty programs and platforms.

We believe in inclusion & diversity and the power of relationship and collaboration to deliver the best experiences for our global customers.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

How will you make an impact in this role?

• Build strong relationships with internal stakeholders and external partners to understand their needs and challenges  
• Support the transformation of our international market from legacy to modern platform and deliver our strategic objectives to increase speed to market and deliver customer value at scale
• Develop a robust understanding of the Loyalty & Benefits International rewards and benefits capabilities as well as the competitive landscape
• Embrace data and insights to build compelling stories and influence others to gain buy in to the strategy & roadmap
• Manage a roadmap & backlog that brings others with you – evangalising the targeted outcomes and ideas to deliver upon those outcomes 

• You have considerable experience in software product management throughout the product lifecycle; from discovery to optimization, product delivery and maintaining product health
• You are an excellent collaborator – working in teams and influencing others without authority, leveraging insights and data to earn the trust and confidence across a wide range of partners throughout the organization.  
• You love to tackle a problem and apply creative solutions.  
• You will have a strong understanding of Customer Loyalty programs and platforms.
• You have an understanding and experience of REST APIs for high volume clients.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.