Senior Manager, Absence Partner Operations

Role responsibilities

The Senior Manager, Partner Operations is responsible for delivering operational excellence and partner satisfaction across ComPsych's largest partner relationships. This includes overseeing call center and claims operations, ensuring service delivery, regulatory compliance, and continuous improvement.

Requirements

Candidates must have a minimum of five years of experience in absence management or a related field, with at least three years in a leadership role. Strong knowledge of leave and disability management practices, as well as experience with AI and operational workflows, is preferred.

Key skills

Absence Management, Leadership, Customer Relationship Management, Process Optimization, Data Analysis, Operational Excellence, Continuous Improvement, AI, Claims Operations, Call Center Management, Project Management, Stakeholder Management, Analytical Skills, Problem-Solving, Decision-Making, Compliance

Keywords

Absence Management, Leave Administration, Disability Management, Benefits Administration, Operational Excellence, Call Center, Claims Operations, Customer Satisfaction, Data Analysis, Performance Metrics, AI, Predictive Analytics, Compliance, Process Improvement, Stakeholder Engagement, Team Leadership, Healthcare