Key Account Manager (Ghent)

Agree & Join LinkedIn By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Skip to main content Key Account Manager (Ghent) Lightspeed Commerce Ghent, Flemish Region, Belgium Apply Key Account Manager (Ghent) Lightspeed Commerce Ghent, Flemish Region, Belgium 11 hours ago Be among the first 25 applicants See who Lightspeed Commerce has hired for this role Apply Save Report this job Lightspeed is looking for an experienced, strategically minded Strategic SaaS Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term.In this role, you will act as the primary point of contact for our largest hospitality customers in the Benelux region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.What you’ll doAct as the main point of contact for our largest and most strategic hospitality customersDevelop and execute strategic account plans to drive growth, retention, and product adoptionProactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolioPlan and lead quarterly business reviews and success plansAnalyze usage data, go-live milestones, and health scores to identify and mitigate risks earlyBuild strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partnerCollaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experienceCollect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journeyWhat you bring3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customersA strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolioA strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship managementExperience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teamsFluent business-level Dutch and EnglishExperience in the hospitality, POS, or hospitality tech industry is a plus, but not requiredWhat’s in it for you?Come live the Lightspeed experience...Unlock your potential with our growth program, paving the way for promotions and career advancementGenuine career opportunities in a company that’s creating new jobs every dayWork in a team big enough for growth but lean enough to make a real impact… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:Company car & charging cardLightspeed equity scheme – we are all ownersHealth & Wellness Credit – expense up to €400/year toward gym memberships, yoga, a bike, or anything that supports your wellbeingMental Health Support – through Modern Health App (meditation, coaching, counseling)People Experience – work remotely from almost anywhere in the world for up to 60...