This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Manager based in United States.
This role offers the opportunity to become a strategic partner for enterprise customers by helping them maximize the value of an innovative AI-powered revenue platform.
You will manage complex customer relationships, drive adoption, and deliver measurable business outcomes across large-scale accounts.
The position requires a customer-focused leader who can translate business objectives into actionable success strategies.
You will collaborate closely with sales, product, marketing, and operations teams to influence customer growth and long-term retention.
The ideal candidate will combine consultative expertise, analytical thinking, and strong relationship-building skills.
This is a high-impact opportunity to shape customer experiences, expand enterprise partnerships, and contribute to the growth of a fast-moving technology environment.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Manager based in United States.
This role offers the opportunity to become a strategic partner for enterprise customers by helping them maximize the value of an innovative AI-powered revenue platform.
You will manage complex customer relationships, drive adoption, and deliver measurable business outcomes across large-scale accounts.
The position requires a customer-focused leader who can translate business objectives into actionable success strategies.
You will collaborate closely with sales, product, marketing, and operations teams to influence customer growth and long-term retention.
The ideal candidate will combine consultative expertise, analytical thinking, and strong relationship-building skills.
This is a high-impact opportunity to shape customer experiences, expand enterprise partnerships, and contribute to the growth of a fast-moving technology environment.
Accountabilities:
- Develop and execute strategic customer success plans aligned with business objectives, adoption goals, and measurable ROI outcomes.
- Own the complete customer lifecycle, including onboarding, adoption, engagement, renewal planning, and expansion opportunities.
- Manage a large enterprise customer portfolio with complex stakeholders, ensuring high satisfaction and long-term partnership success.
- Identify adoption milestones, monitor customer health indicators, and use data-driven insights to improve engagement and business impact.
- Partner with Sales, Services, Product, Engineering, Marketing, and Operations teams to deliver continuous customer value.
- Build relationships with executive sponsors and develop internal champions to expand product adoption within customer organizations.
- Support renewal and growth strategies by collaborating with sales and revenue teams on account planning.
- Advocate for customer needs by providing feedback and insights that influence product improvements and future roadmap decisions.
- Create customer advocacy materials, including case studies, references, and success stories.
- Proactively identify risks, develop mitigation strategies, and adjust customer success approaches based on evolving business needs.
- 7–10+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role within a SaaS, technology, agency, or consulting environment.
- Proven experience managing enterprise accounts with significant revenue responsibility, complex implementations, and multiple stakeholders.
- Strong understanding of Sales, Marketing, and Revenue Operations processes and workflows.
- Demonstrated success driving customer engagement, renewals, expansion, and measurable business outcomes.
- Experience using CRM platforms such as Salesforce, AI-driven sales tools, and analytics solutions is preferred.
- Strong consultative approach with the ability to align technology solutions with customer business goals.
- Excellent analytical storytelling skills, with the ability to translate data into meaningful insights and executive-level recommendations.
- Ability to manage multiple complex accounts, prioritize effectively, and deliver results in a fast-paced environment.
- Strong communication, relationship-building, and stakeholder management skills.
- Ability to anticipate challenges, proactively solve problems, and adapt strategies when priorities change.
- Willingness to travel approximately 15% for customer meetings, business reviews, and strategic engagements.
- Competitive compensation package, including potential commissions or bonus programs based on performance.
- Equity opportunities for eligible employees.
- Comprehensive employee benefits package.
- Opportunity to work with innovative AI-powered technology shaping the future of revenue teams.
- Remote-friendly work environment with collaboration across a growing technology organization.
- Professional growth opportunities within a high-impact customer success team.
- Chance to influence product strategy through direct customer insights and feedback.
The Lead Customer Success Manager will serve as a trusted advisor to enterprise customers, ensuring successful adoption, retention, and expansion. This role focuses on building strategic relationships, driving business value, and coordinating cross-functional initiatives that strengthen customer outcomes.
Requirements:
The ideal candidate brings extensive experience managing enterprise SaaS customers, strong business acumen, and the ability to influence senior stakeholders through strategic guidance and data-driven insights.