Analyst - Consumer Support

What Drives Success

Experience:

• 5 – 10 years in an international voice process - contact center environment• Handled customers from various industries (medical, Mortgage, Industrial etc)• Has experience in handling irate customers, handling product related queries etc

Key Responsibilities:• Deliver clear, fluent, and professional communication with strong active listeningand cultural awareness.• Provide first-level support for product inquiries, warranty questions, and basicHVAC-related issues (training provided).• Accurately log cases in CRM tool while multitasking during live calls.• De-escalate challenging situations and ensure a positive customer experience.• Prioritize and manage high-volume inquiries with strong organization and timemanagement.

Skills & Competencies:• Written & Verbal Communication: Excellent communication skills are a must.Effectively communicate complex information to both technical and non-technicalaudiences.• Strong customer focus, empathy, patience, and conflict-resolution skills.

What We Are Looking For

• Ability to work U.S. business hours (8:00 AM – 6:00 PM CST).

• Any graduate• Proven 5 + years of experience handling calls in an international contact center