Operations Manager - Insurance

Job Title:

Operations Manager - Insurance

Job Description

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Lead people. Drive performance. Make an impact.

We’re looking for a dynamic and motivated Operations Manager to lead high-performing teams in a fast-paced insurance/BPO environment. If you’re passionate about coaching leaders, improving performance, and building strong client relationships, this could be your next big opportunity.

What you’ll do

Lead with impact

• Manage and inspire a team of Team Leaders across sales, customer service, and claims
• Drive operational performance, service delivery, and client satisfaction

Deliver results

• Monitor KPIs, client scorecards, attendance, adherence, and financial performance
• Identify opportunities for improvement and implement action plans that make a real difference

Build strong teams

• Coach, mentor, and develop leaders through regular one-to-ones and ongoing feedback
• Create a positive, high-energy culture where people feel supported and motivated to succeed

Partner for success

• Work closely with HR, Training, Quality, WFM, TA, and clients to continuously improve performance and deliver outstanding outcomes

What you bring

Proven experience

• At least 2 years’ experience as an Operations Manager
• Minimum 2 years’ experience in insurance and/or BPO
• Financial Services call centre experience 

Strong leadership skills

• Experience leading leaders and managing high-performing operational teams
• Ability to coach for performance, solve problems, and drive accountability

A results-focused mindset

• Strong communication and stakeholder management skills
• Comfortable working in a fast-paced, target-driven environment
• Flexible, resilient, and ready to lead from the front

Why join us?

Grow your career

• Take on a visible leadership role with real influence on business results

Make your mark

• Shape team success, strengthen client partnerships, and drive continuous improvement

Be part of something bigger

• Join a business that values strong leadership, collaboration, and delivering excellence every day

If you’re ready to lead with purpose and build high-performing teams in the insurance/BPO space, we’d love to hear from you. Apply today.

Location:

ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000

Language Requirements:

Time Type:

Full time