This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Seasonal Customer Support Representative based in United States.
This seasonal remote role is ideal for a customer-focused professional who enjoys solving problems and creating positive experiences through every interaction.
You will support customers through phone, chat, and email while helping them navigate accounting, payroll, and software-related questions.
The position offers structured training and the opportunity to build valuable customer service and technical skills in a fast-paced environment.
You will work with a supportive remote team where attention to detail, empathy, and adaptability are highly valued.
The role requires strong communication skills, patience, and the ability to manage multiple customer needs efficiently.
This opportunity is perfect for someone who thrives on meaningful conversations and enjoys learning new technologies.
Join a team where your contributions directly impact customer satisfaction and product success.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Seasonal Customer Support Representative based in United States.
This seasonal remote role is ideal for a customer-focused professional who enjoys solving problems and creating positive experiences through every interaction.
You will support customers through phone, chat, and email while helping them navigate accounting, payroll, and software-related questions.
The position offers structured training and the opportunity to build valuable customer service and technical skills in a fast-paced environment.
You will work with a supportive remote team where attention to detail, empathy, and adaptability are highly valued.
The role requires strong communication skills, patience, and the ability to manage multiple customer needs efficiently.
This opportunity is perfect for someone who thrives on meaningful conversations and enjoys learning new technologies.
Join a team where your contributions directly impact customer satisfaction and product success.
Accountabilities:
- Provide personalized customer support through phone calls, live chat, and email, with approximately 95% of time focused on customer interactions.
- Assist customers with software-related questions, including accounting, payroll, and tax-related inquiries.
- Troubleshoot customer concerns by identifying issues, explaining solutions clearly, and guiding users through product features.
- Maintain accurate records of customer conversations, requests, and resolutions.
- Communicate customer feedback and recurring issues to internal teams to support product improvements.
- Educate customers on new features, tools, and software functionality.
- Manage multiple customer conversations and tasks while maintaining accuracy, professionalism, and service quality.
- Work independently throughout the day while staying connected with remote teammates through meetings and collaboration tools.
- Adapt quickly to changing priorities, processes, and customer needs during peak business periods.
- Complete structured training to develop product knowledge, technical skills, and confidence in supporting customers.
- High school diploma, GED, or equivalent qualification.
- Previous customer service experience with a history of delivering professional and positive customer interactions.
- Strong verbal and written communication skills across phone, chat, and email channels.
- Ability to explain technical concepts clearly to customers with different levels of technology experience.
- Comfortable learning new software platforms and digital tools quickly.
- Strong multitasking skills with the ability to manage calls, emails, chats, and documentation simultaneously.
- Detail-oriented approach with the ability to handle customer information accurately and responsibly.
- Ability to stay composed, patient, and professional in high-volume or difficult customer situations.
- Self-motivated mindset with enthusiasm for continuous learning and improvement.
- Reliable attendance and punctuality throughout the scheduled workweek.
- Ability to work remotely with a quiet, professional workspace and reliable high-speed internet connection.
- Availability to work Monday–Friday, 10:00 AM–7:00 PM ET.
- Familiarity with U.S. payroll, payroll tax, accounting software, or CRM systems is a plus.
- Seasonal full-time remote position running from August 31, 2026, through February 1, 2027.
- Competitive hourly compensation of $20/hour.
- Fully remote work environment with flexibility within defined scheduling requirements.
- Structured onboarding and training program to develop product and customer support expertise.
- Opportunity to gain experience in a fast-growing technology environment.
- Collaborative culture focused on learning, ownership, and customer success.
- Exposure to accounting, payroll, and business software solutions.
- Supportive team environment where contributions and ideas are valued.
The Seasonal Customer Support Representative will deliver high-quality customer assistance by managing daily interactions, troubleshooting issues, and helping users get the most value from software solutions. This role requires excellent communication, strong problem-solving abilities, and the ability to maintain a positive customer experience in a high-volume support environment.
Requirements:
The ideal candidate is a motivated and dependable individual who enjoys helping others, learns quickly, and can remain calm and solution-oriented during challenging customer interactions. Previous accounting or payroll experience is helpful but not required, as comprehensive training will be provided.