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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
 
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
 

WHAT YOU NEED TO KNOW ABOUT THE JOB:

The American Red Cross is searching for a self-motivated Salesforce Business Applicatin & Testing Lead to support its Biomedical Services Salesforce platform(s). 

The ideal candidate  will be responsible for driving the strategy, planning, and execution of testing activities to ensure the quality and reliability of Salesforce applications. This role leads end-to-end testing efforts, including test design, execution and defect management, ensuring all solutions meet business and technical requirements.  The position collaborates closely with business stakeholders, product owners, and development teams to define test scenarios, validate system functionality, and ensure alignment with user expectations. The Testing Lead establishes and enforces testing standards, frameworks, and best practices, while promoting the adoption of automation to improve efficiency and coverage. 

The role also drives continuous improvement in testing processes, tools, and methodologies to support high-quality, scalable Salesforce solutions.  The individual will report directly to the Biomedical Salesforce Platform Director.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States but must work an east coast schedule.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Support the Salesforce Platform Director in the administration and oversight of the Biomedical Salesforce Testing plan and execution
• Lead the end-to-end testing strategy for Biomedical Salesforce applications, including planning, execution, and reporting
• Collaborate with BSI BA partners to ensure appropriate acceptance criteria are properly defined and documented to support superior testing outcomes.
• Collaborate with IT QA to ensure the testing scripts and activities are capturing 90% to 95% of all defects before moving into functional testing.
• Responsible for defining test approaches, test plans, and test cases aligned to business and technical requirements
• Oversee functional test, user acceptance testing, smoke testing and regression testing activities.
• Collaborate with product owners, business stakeholders, and development teams to ensure requirements are testable and well understood
• Lead User Acceptance Testing (UAT), including stakeholder coordination, issue triage, and sign-off processes
• Create and maintain the repository of test data for UAT scripts in Jira using  Zephyr Scales or other like tools.
• Create, maintain, and report UAT metrics including SLAs and KPI outcomes to leadership
• Continuously improving testing processes, tools, and frameworks to enhance delivery quality and speed
• May support the business process owners in evaluating the technical solutions proposed by IT
• May support and lead business activities related to user experience journey mapping, use case development, and user story definition; guide business teams in establishing clear, well-defined requirements, with a preference for prior business analysis experience in requirements development.

Qualified candidates must be authorized to work in the United States.  The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):

• 7+ years of overall experience with 3-5+ years of experience with testing Salesforce Applications, preferably with the Sales Cloud solution.
• Bachelor’s degree in Business, Management Information systems or related.
• Sales process experience, in Salesforce preferable
• Strong leadership skills and the ability to drive change. 
• Experience in end-to-end large scale system CRM implementations, preferably Salesforce experience. 
• Proficient with agile methodology and agile tools, Jira, Trello, etc. as well as proven application release management capabilities.
• Experience in leading the development of a UAT approach, which includes writing text scripts and facilitating the execution of UAT
• Proven experience in Business Analysis and User Acceptance Testing. 
• Experience documenting requirements, journey mapping, use case development, user story definition in a PLUS! 

Travel: Travel may be required.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
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Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified

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PAY INFORMATION:
The annual salary range for this position is $100K - $110K. We do not offer an annual bonus for this role.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.



BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
•    Medical, Dental Vision plans
•    Health Spending Accounts & Flexible Spending Accounts
•    PTO:  Starting at 19 days a year; based on type of job and tenure
•    Holidays:  11 paid holidays comprised of six core holidays and five floating holidays
•    401K with up to 6% match
•    Paid Family Leave
•    Employee Assistance
•    Disability and Insurance: Short + Long Term
•    Service Awards and recognition
 

Apply now!  Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here:  Summary of Rights