Benefit Advocate (Hybrid)

Careers At Patriot Growth Insurance Services and Partner Agencies Current job opportunities are posted here as they become available. Back To Openings Benefit Advocate (Hybrid) Department: L&H - Individual Medical Location: Atlanta, GA START YOUR APPLICATION About Intrepid Atlanta, A Division of Patriot Growth Insurance Services: Founded in 1984, Intrepid Benefits is a distinguished employee benefits consulting firm headquartered in Newport Beach, California, with additional offices in Denver, Colorado, and Atlanta, Georgia. We are dedicated to delivering innovative solutions and strategic approaches that optimize the value of our clients� benefit programs. Moving beyond traditional models, we combine deep expertise in benefits with comprehensive knowledge of legislation, tax regulations, and subsidies. Our accomplished team is committed to continual learning and effective communication, ensuring our clients receive exceptional guidance and service. Intrepid proudly operates as a subsidiary of Patriot Growth Insurance Services. Position Overview: We are seeking a client-focused and detail-oriented Benefit Advocate to join our Employee Benefits team. This role serves as a primary resource for clients and their employees by providing responsive support, resolving benefits-related inquiries, and assisting with the administration of employee benefit plans. The ideal candidate is organized, empathetic, and committed to delivering exceptional customer service while navigating a fast-paced environment. This position plays a key role in supporting client satisfaction, employee engagement, and the successful administration of employee benefits programs. Work Arrangement: This is a hybrid position (4 days in office and 1 day remote) reporting to our office in Atlanta, GA. Professional Responsibilities: Serve as the primary point of contact for employee benefit inquiries, providing timely, accurate, and professional support regarding benefit plans, coverage, eligibility, and enrollment. Document all client and employee interactions within the agency CRM, including issues, follow-up activities, action items, and case resolutions. Act as a liaison between clients, employees, insurance carriers, and vendors to resolve claims issues, assist with appeals, coordinate prior authorizations, process ID card requests, and conduct provider network searches. Process employee enrollments, terminations, qualifying life events, and other eligibility changes while maintaining accurate records across carrier and agency systems. Assist Benefit Consultants with preparing and distributing federal compliance notices and other required employee communications. Coordinate open enrollment audit activities, including invoice reconciliation, eligibility reviews, ongoing change management, and communication of finalized audit results to client HR representatives. Review stewardship reports to identify trends, recurring employee concerns, and opportunities to improve the client experience. Initiate and manage carrier online access for new and transitioning clients while maintaining accurate system documentation. Prepare stewardship reports, client materials, and supporting documentation for client meetings and account reviews. Issue updated employee ID cards and support post-open enrollment administrative activities. Collaborate with internal Account Management, Benefit Consulting, and Service teams to ensure a seamless client experience. Stay current on employee benefits regulations, carrier requirements, industry trends, and best practices through ongoing professional development and training. Qualifications and Requirements: 2+ years of experience in employee benefits insurance, employee benefits administration, Human Resources, or a related client service role preferred. High school diploma or GED required; Bachelor's degree in...