Assistant Store Manager- Client Experience & Design

This is where you come in. As an Assistant Store Manager, Client Experience & Design, you and your team will be the real-life face of Article, bringing our designs to life and making every in-store interaction a delightful one.

Why We Need You:
For our new San Francisco, you will play a pivotal role in shaping the success of our brand-new location. You are:

• A New Store Opener: Ready to bring our brand to life by establishing the customer experience standards, hospitality-driven culture, and clienteling practices that will define our first Washington state location.
• A Customer-Focused Leader & Coach: Skilled at driving meaningful connections, delivering design expertise, and coaching the associate team to consistently execute Article's Customer Experience Model.
• Driving Clienteling Practices: Skilled at building lasting relationship frameworks, driving personalized outreach strategies, and coaching the team to turn first-time visitors into lifelong customers.
  
  

About the new store:

• Our store address is: 2299 Alameda St, San Francisco
• Store size: 7,000 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6 Home Experts (associates)
• Hours of operation: The store is open 7 days per week, 10 am - 7 am.
• Travel: You will be required to travel within the US and Canada. So you will require a valid passport. 

Interview and Onboarding Schedule 
First Interview ( June 22th- 26th)

• A 45-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

 Second Interview (June 29th-July 3rd) 

• Video interview the Store Manager and Operations Manager.

Final Interview  (July 7th - 8th)

• In person interview with new Store Manager.

What You’ll Do:

You'll be part of the store leadership team, helping deliver an elevated customer experience while supporting design services, clienteling, and team development.

Deliver & Coach Exceptional Customer Experience:

• Champion and uphold Article's Customer Experience Model across all showroom interactions.
• Lead by example in delivering warm, authentic, hospitality-driven customer experiences.
• Coach associates on customer engagement, clienteling, and service excellence standards.

Design Services & Clienteling Engagement:

• Build lasting customer relationships through appointments, follow-ups, and personalized outreach.
• Support design consultations by helping customers create stylish, functional spaces that fit their lifestyle and needs.
• Utilize design tools such as mood boards, floor plans, and product recommendations to personalize the customer experience.
• Drive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement.

Team Leadership & Culture:

• Partner with Store Leadership to identify opportunities to improve customer satisfaction, conversion, and overall showroom performance.
• Collaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives.
• Lead by example with resilience, adaptability, and above-the-line behaviour.

Who You Are:

Qualifications:

• 2+ years of retail leadership experience in a customer-facing environment.
• Experience coaching and developing team members to deliver exceptional customer experiences.
• Strong communication and relationship-building skills.
• Passion for hospitality, customer service, and creating memorable experiences.

Leadership & Coaching:

• Sets clear expectations for customer experience, hospitality, and selling behaviours.
• Models accountability through reliability, ownership, and follow-through.
• Provides timely coaching and feedback to help associates grow and succeed.
• Uses facts, customer insights, and business results to guide decisions.
• Supports learning while maintaining accountability for customer and business outcomes.

Design & Customer Expertise:

• Strong interest in interior design, home furnishings, or space planning.
• Comfortable conducting design consultations and making personalized product recommendations.
• Skilled at building trust through active listening and understanding customer needs.
• Passionate about creating seamless omni-channel customer experiences.
• Comfortable using design tools, customer relationship management tools, and retail technology.
• Strong organizational skills with the ability to manage multiple priorities and customer interactions.

Additional Requirements:

• Legally authorized to work in the United States
• Completion of a criminal background check

Travel Requirements: 

• Valid passport and ability to travel throughout Canada and the United States.

Nice to Have:

• Experience with clienteling programs, appointment-based selling, or design consultations.
• Background in furniture, home furnishings, interior design, or lifestyle retail.
• Experience supporting customer experience or hospitality-focused initiatives.

Perks & Benefits

Wealth:

• The Start Hourly Range is: $37-40/hour
• Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.*
• 401(k) Match: 4% matched contributions to help you save for the future.
• Commuter Program: We offer pre-tax commuter benefits to all San Francisco employees averaging 10 or more hours per week to help offset the cost of public transit (Muni/BART).
• Product Discount: 45% discount on our entire product range (15% for friends and family).

Vacation & Paid Time Off:

• Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
• Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.

Total Health & Insurance Benefits:

• Health Benefits: Benefits-eligible with coverage for Medical, Dental, & Vision.
• Paid Sick Leave: Pursuant to the San Francisco Paid Sick Leave Ordinance, employees will accrue paid sick leave at a rate of 1 hour for every 30 hours worked.
• Insurance: Life & Disability insurance, and Travel Medical insurance.
• Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
• Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.

*Prorated 

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