This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Travel Agency Partnerships based in the United States.
This role offers the opportunity to lead a strategic partnership function within a fast-growing financial technology environment.
You will own the vision, growth strategy, and execution of a travel agency partner program designed to create measurable business impact.
The position combines business development, operational excellence, partner relationship management, and team leadership.
You will collaborate with internal product, marketing, compliance, commercial, and customer teams to scale innovative solutions.
This role provides significant ownership in shaping partner experiences, improving operational models, and driving revenue growth.
You will join a collaborative and inclusive environment where strategic thinking, customer focus, and continuous improvement are highly valued.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Travel Agency Partnerships based in the United States.
This role offers the opportunity to lead a strategic partnership function within a fast-growing financial technology environment.
You will own the vision, growth strategy, and execution of a travel agency partner program designed to create measurable business impact.
The position combines business development, operational excellence, partner relationship management, and team leadership.
You will collaborate with internal product, marketing, compliance, commercial, and customer teams to scale innovative solutions.
This role provides significant ownership in shaping partner experiences, improving operational models, and driving revenue growth.
You will join a collaborative and inclusive environment where strategic thinking, customer focus, and continuous improvement are highly valued.
Accountabilities
- Own and execute the overall strategy for the travel agency partner program, driving growth through targeted initiatives, engagement campaigns, and commercial opportunities.
- Build and strengthen relationships with key agency partners by identifying expansion opportunities and introducing new solutions that increase program value.
- Develop and manage the business development pipeline for new agency partnerships and growth opportunities within existing accounts.
- Create and optimize partner engagement strategies through marketing campaigns, webinars, conferences, training programs, and incentive initiatives.
- Define, monitor, and improve key performance metrics to measure program effectiveness and identify opportunities for optimization.
- Gather insights from partner feedback and performance data to develop actionable recommendations and improve program operations.
- Establish scalable processes for partner registration, account management, reporting, and ongoing program support.
- Develop and maintain training resources to improve partner knowledge, adoption, and overall program success.
- Collaborate with Product teams to enhance partner-facing solutions, improve user experiences, and translate partner needs into product requirements.
- Partner with Marketing, Legal, Compliance, Customer Service, Fraud Operations, and Commercial teams to ensure successful program execution.
- Act as a strategic internal communicator, aligning partner objectives, milestones, and priorities with broader business goals.
- Lead, mentor, and develop the partnership team by setting clear expectations, providing feedback, and creating opportunities for professional growth.
- Manage team priorities, resources, and workload distribution while fostering a collaborative, high-performing culture.
- Serve as an escalation point for complex partner challenges, providing guidance and driving effective resolutions.
- 10+ years of experience in the travel agency industry with expertise in strategy, technology, training, and business development.
- Deep understanding of travel agency ecosystems, booking platforms, technology solutions, workflows, and user experiences.
- Proven experience building and managing strategic partnerships with external organizations.
- Demonstrated success developing training programs and delivering education through in-person sessions, webinars, or similar formats.
- Strong analytical skills with the ability to interpret performance data, identify trends, and make data-driven decisions.
- Excellent presentation and communication skills, with the ability to influence internal stakeholders and external partners.
- Ability to translate customer and partner feedback into actionable business or product recommendations.
- Strong project management skills with the ability to manage multiple priorities in a fast-paced and evolving environment.
- Highly organized, detail-oriented, and capable of working independently while managing complex initiatives.
- Demonstrated experience leading teams, developing talent, and managing performance expectations.
- Experience managing budgets and resources is preferred.
- Ability to travel frequently, including occasional weekends or off-hours support when required.
- Bilingual proficiency in English and French or English and Spanish is a plus.
- Competitive salary package with stock option opportunities.
- Comprehensive medical, dental, and vision insurance fully covered for employees.
- Flexible paid time off policy.
- Paid parental leave.
- Health and wellness initiatives supporting employee well-being.
- Opportunities for professional development and career growth.
- Remote work flexibility within the United States or Canada.
- Opportunity to lead strategic partnerships and contribute to innovative financial products.
- Collaborative and inclusive culture focused on teamwork, ownership, and continuous improvement.