What will it be like to work at Hilton?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What Benefits will I receive?
You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
ACCESSIBILITY
Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.
What will you be doing?
As a Sales Coordinator you will be responsible for performing the following tasks to the highest standards:
• Identify new contacts and respond to sales and events inquiries
• Generate and develop sales leads and contact potential clients to build business relationships
• Understand fully the hotel amenities, packages and promotions
• Produce quotations and written confirmation to all clients in a timely fashion
• Create and communicate accurate and timely documents including, but not limited to BEO’s, group resumes, contracts, menus, diagrams/floor plans, expense reports to ensure a seamless execution
• Organize and assist with client events, site inspections and VIP arrivals
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Administrative duties such as processing mail, corresponding, answering telephones, general office duties
• Other projects and duties as required
What are we looking for?
The Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Exceptional communication in all forms (written, verbal, aural, and presentation) is required
• Keen attention and a creative/innovative eye for detail
• Ability to anticipate needs from both internal and external perspective
• Proactive approach to meeting deadlines and targets
• Excellent organizational and time management skills
• Prioritization skills and ability to manage multiple priorities and deadlines
• Advanced level MS Office suite
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in a sales or events role
• Relevant degree, in a sales, business or hospitality program
• Experience using Delphi, Cvent, Cendyne, Birchstreet