Product Manager - Merchant Experience

Skip to main contentBack to all jobsProduct Manager - Merchant ExperienceCopenhagenFull-timePermanent employeeApply for this jobAbout the jobAt Flatpay, we're building products that make running a business simpler.Flatpay is one of Europe's fastest-growing fintechs. Founded in Copenhagen in 2022, we've grown to more than 100,000 merchants across seven European markets and continue to expand rapidly.We're looking for a Product Manager to help shape the experiences that connect merchants with their customers - from the moment a customer decides to visit or order, through fulfillment, payment, and daily operations inside the business.You'll work closely with engineering, design, commercial teams, and merchants to build products that become part of a merchant's everyday workflow.What you'll doYou'll own products that sit at the intersection of consumer experience and merchant operations.Think less about payment terminals, and more about what happens before, during, and after the transaction.Your work may include areas such as:Customer ordering journeys across physical and digital channelsMerchant workflows for managing incoming customer requestsStaff-facing operational experiencesFulfilment and order lifecycle managementMerchant productivity and operational efficiencyExperiences that connect customer-facing journeys with what happens inside the businessWe care much more about solving merchant problems than shipping feature lists.What success looks likeYou understand how merchants actually operate. You spend time in restaurants, cafés, retail stores, and service businesses watching real work happen. You know where friction exists between customers placing orders and staff fulfilling them. You simplify those workflows without adding unnecessary complexity. You collaborate with our "Online" teams and ensure great merchant experience.We'd love to meet you if you have experience building products forHospitality or restaurant softwareCommerce platformsOmnichannel retailPoint-of-sale platformsOnline orderingBooking and reservation systemsWorkforce managementLast-mile fulfilmentYou don't need experience in all of these.But you've probably built products where digital experiences meet real-world operations.Who you areYou have 4–8+ years of product management experience.You're comfortable owning products end-to-end, from discovery through delivery.You have a strong product instinct and spend time with customers before deciding what to build.You know how to balance in-person merchant feedback, business priorities, and engineering constraints.You care about outcomes more than outputs.You're comfortable working in a fast-moving environment where priorities evolve as we learn.Experience with payments is helpful but not required.Experience building operational products for merchants is highly desirable.Why Flatpay?Merchants don't think in terms of online versus offline. Neither do we.We're building products that help merchants run their businesses across every customer touchpoint.That means solving problems that span software, operations, payments, and customer experience.You'll have the opportunity to shape products used by thousands of businesses across Europe while working in a team that values speed, ownership, and close collaboration with customers.About usWelcome to Flatpay!Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services. Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn! Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +2.000 passionate colleagues dedicated to making a difference in the world of payments.What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting...