Customer Care (Platform Adoption Specialist) - New York - (F/M/X)

This website uses cookies to ensure you get the best experience. Deepki and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Marketing These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Vendors Youtube Accept these cookies Decline all non-necessary cookies Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage deepki.com Share page Facebook X LinkedIn Mail Customer Success Management · New York Office · Hybrid Customer Care (Platform Adoption Specialist) - New York - (F/M/X) Apply for this job About DeepkiFounded in 2014, Deepki is the leading SaaS solution for sustainability in the real estate sector. We help commercial real estate players achieve their sustainability goals through an innovative software platform combined with expert services.Deepki’s platform enables data-driven decision-making, driving both climate impact and operational performance across real estate portfolios.Our brand is built on three core values: Trust, Care & Act, which guide our relationships, the way we operate, and the impact we seek to create.We are committed to helping our clients succeed by providing them with reliable data, engaged teams, and actionable insights — all key drivers of sustainable change.We are seeking a highly motivated and customer-centric Customer Care (Platform Adoption Specialist) to join our dynamic team to manage our US customers based in our US office in NYC.As a Customer Care (Platform Adoption Specialist), you will play a crucial role in ensuring a seamless transition and successful adoption of our platform by our clients and users.You will serve as the primary point of contact for end-user enablement, issue resolution and platform improvement, helping our clients harness the full potential of our solution.This role requires exceptional communication abilities, educational skills combined with a passion for data & tech topics and excellent problem-solving skills.YOUR ROLE :Primary point of contact for end-user enablement, platform improvement and issue resolutionProvide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email).Conduct thorough training sessions and workshops to educate clients on the...