Strategic Account Manager Groceries - Serbia

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Strategic Account Manager Groceries - SerbiaFull-timeCompany DescriptionGlovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionAre you hungry, ambitious and looking to turbo charge your career? Say no more!  We’re Glovo, one of the fastest-growing multi-category apps out there. A performance-driven, bold and restless tech company.We’re redefining what’s possible, pushing boundaries and aiming for nothing less than excellence and innovation. To make this happen, we're putting together a talent house of high-performing teams and building the largest marketplace in your city, giving you access to anything in minutes! We can only do so with strongly motivated, efficient, passionate, hardworking, creative people.  Feel identified? Keep reading!YOUR MISSIONAs the Grocery Strategic Account Manager (SAM) for Q-Commerce Serbia, you’ll own and grow the cornerstone of the Glovo app. You won't just be managing accounts; you’ll be the driving force behind how thousands of users get their daily essentials—from local artisanal shops to the country's biggest supermarket chainsTHE JOURNEYBuild and maintain relationships with Top Glovo’s Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)Be responsible for our partners business performance, analyze their main KPIs and ensure growthPrepare reports and dashboards to present to partners / use as source of operational improvementsGet feedback from our partners and translate it into product, marketing and operations improvementOnboard new partners on our platform by providing them all the necessary tools and informationMeet monthly and quarterly objectives defined by the companyActively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a differenceReport to the Head of Q-commerceQualificationsWHAT YOU WILL BRING TO THE RIDEMinimum 4 years of total experience in Account Management or Business Consultancy.Knowledge of the Retail & Grocery industry is a significant plusProactive, organized, and obsessed with detail and accuracySets ambitious goals and achieves business results, acts quickly, decisively and effectively. Sets priorities, analyses how to manage diverse tasks and how the choice of tasks affects productivity. Assess risks and changes direction when needed  Problem solving with strong commercial and analytical skillsStakeholder and relationship management -  Build long term, value-based relationships with Partners/internal stakeholders, influence and do through others, effectively push for action, get resources, remove roadblocksHave excellent communication and negotiation skillsAutonomous and self motivated who is able to work in a highly demanding environmentData-driven mentality and a result oriented mindsetStrategic vision - Ability to understand business and the environment in which they operate (industry), ability to see possible changes in the business, think ahead to stay competitive in the market, ability to include insights about the future into strategic plansIs a reference in the field and highly knowledgeable in his/her areaComputer literate; good knowledge of Google Docs, MS Office and SalesforceFull proficiency in Serbian and fluent in English is a mustWe believe driven talent deserves:💪...