Director of Events - (Pre-Opening) Waldorf Astoria Kuala Lumpur

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage the Catering Sales, Weddings, and Events Management team, working closely with the rest of the Sales & Marketing team to actively convert customer enquiries into confirmed sales. As a Director of Events, you’re not just providing strategic leadership and direction for the hotel’s events function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Responsible in overseeing all facets the Events department and the overall success of all events in the hotel. 

• Ensures optimum revenue and utilization of event spaces by driving generation strategies deemed fit based on the current trends and market intelligence. 

• Responsible for developing and growing key account base of clients that have event requirements by establishing strong relationship, maintaining regular contact and probing further on the needs of these clients. 

• Maintain close collaboration with different heads of support departments to ensure successful groups, events and functions through team work and effective communication of client needs. 

• To drive the loyalty of clients and conversion Hilton Honors through the sign ups to the Event Planner Program. 

• Achieve Key Performance Indicators including revenue, conversion and forecast accuracy as set and agreed upon. 

• Develop Incentive Plan for GM&E Team (Reactive Sales Team and Events Team) to ensure all team members are motivated to source and convert all possible revenue opportunities. 

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Degree qualifications in Hospitality/Business Management or equivalent.
• At least 5 years of experience in managing hospitality sales/event planning team role preferred.
• Proven experience in leading large-scale event operations within hospitality.
• Strong financial acumen and experience managing complex budgets.
• Excellent communication, negotiation, and stakeholder engagement skills.
• Proficiency in hotel/event management software and digital tools.
• Strategic thinker with a creative mindset and attention to detail.
• Demonstrated ability to lead cross-functional teams in a fast-paced environment.
• Knowledge of industry trends and commitment to continuous innovation.