Senior Customer Success Management Assoc

Skip to main content Go to homepage Menu Saved Jobs (0) EN Filter Languages English English Canadian Français Canadian French View all jobs Search Jobs Find jobs for Location Radius miles 5 miles 15 miles 25 miles 35 miles 50 miles Search Senior Customer Success Management Assoc Edinburgh, Scotland Apply now Save job Posted 06/30/2026 Job reference 14026 Experience level Experienced Hire Job category Sales & Marketing Line of business Corporates & Gov At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies5+ years of professional experience in customer success, account management, pre-sales or customer support rolesAbility to work both independently and within a team environment, with high attention to detailExcellent verbal/written communication and presentation skillsExperience in creating and leading scalable client focused communications or campaigns preferredSolid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferredAbility to travel as needed (up to 25% of the time) Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.Education Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields.ResponsibilitiesBe accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scaleAct as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and moreLead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resourcesBuild cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectivenessOrganise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessionsCollaborate with team members to create and maintain training resources for end usersMonitor and analyse customer’s usage of our productPresent utilisation information to clients with recommendations to optimize their resultsIdentify and track opportunities and risks within assigned customer baseMaintain strong product knowledge for...