About the Role
We’re looking for a highly motivated, relationship-driven SMB Account Manager to help grow and retain a key portfolio of restaurant partners across Portugal.
You’ll be at the center of helping our partners thrive on the Uber Eats platform - driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.
What You Will Do
- Own a high-value book of business: Manage a portfolio of SMB restaurants, focusing on retention, revenue growth, and client satisfaction.
- Drive growth through consultative strategy: Develop account plans, uncover upsell and cross-sell opportunities, and support product adoption and location expansion.
- Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
- Be the go-to expert for your partners: Serve as the trusted advisor—resolving conflicts, providing platform insights, and guiding partners toward business excellence.
- Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
- Turn feedback into action: Synthesize partner insights into recommendations that influence Uber’s product and commercial roadmap.
What You Will Need
- At Least 2 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership)
- Demonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaining and expanding accounts
- Proven track record of building strong client relationships and delivering measurable impact
- Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights
- Excellent communication and interpersonal skills with a knack for navigating complex conversations and aligning stakeholders
- Self-starter mindset with the ability to thrive in a fast-paced, high-growth environment
- Comfortable with CRM tools (Salesforce preferred) and Google Workspace
- Native Portuguese and fluent in english
Bonus Points
- Incredible empathy: You will be an advocate for Uber's users and passionate about the community experience.
- Organisational skills: You’ll handle many complex and urgent issues at once to efficiently resolve a large number of problems and inquiries.
- Hustle: You’ll take ownership of Uber Eats growth and delight our restaurant partners
- Travel: You’ll be flexible to travel across the country to meet your restaurant accounts
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