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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview

Salesforce is building the next generation of AI-first Builders to support the rapid growth of Agentforce, Data Cloud, and emerging customer transformation initiatives. As part of the Builder Center of Excellence (CoE), the Director, Early AI Builder Talent will lead Salesforce’s global Graduate Builder Program  a strategic workforce development initiative designed to develop, onboard, and accelerate early-career Builder talent across the organization.

This leader will own the end-to-end strategy, operations, and evolution of the Graduate Builder Program, including onboarding, enablement, career development, manager ecosystems, operational governance, and long-term talent pipeline strategy.

The ideal candidate combines experience in enablement, workforce development, talent strategy, operations, and organizational scaling, with a passion for developing emerging technical talent in the age of AI.

You will help shape the future Builder workforce at Salesforce by:

• Building scalable AI-first onboarding and development programs

• Accelerating Builder readiness and customer impact

• Creating a world-class emerging talent experience

• Developing future Technical and Strategic Builder leaders

• Establishing repeatable frameworks that scale globally across Operating Units (OUs)

This role will partner closely with global teams such as:

• Builder CoE Leadership

• Operating Unit (OU) Leaders

• Enablement & Field Readiness

• Recruiting & University Programs

• Product & Engineering

• Operations & Workforce Planning

• Executive Leadership

Key Responsibilities

Graduate Builder Program Strategy

• Define, and evolve, and lead the global Graduate Builder Program strategy and operating model

• Build a scalable AI-first workforce development program aligned to Salesforce’s Builder strategy

• Establish standardized onboarding, development, and graduation frameworks across OUs

• Drive long-term talent pipeline strategy for Technical and Strategic Builder roles

Enablement & Learning

• Partner with Enablement and Field Readiness teams to develop onboarding and learning journeys

• Work with Field Readiness to build structured AI-first curriculum 

• Define milestone-based readiness and certification frameworks

Program Operations & Governance

• Lead global program operations and governance

• Establish KPIs, reporting, and operational cadences

• Drive consistency across embedded OU graduate experiences

• Develop manager playbooks, operational guidance, and escalation frameworks

Manager & Mentor Ecosystem

• Lead and support a global manager ecosystem overseeing Graduate Builders

• Build mentorship, buddy, and coaching frameworks

• Ensure a high-quality and consistent graduate experience globally

• Drive consistency in career pathing, performance calibration, and promotion processes across regions and teams

Workforce Planning & Recruiting Partnership

• Partner with Recruiting and Workforce Planning teams to align hiring strategy with Builder capacity needs

• Support university and emerging talent recruiting initiatives

• Help establish Salesforce as a premier destination for early AI talent

Community & Culture

• Build strong cohort identity and community across globally distributed graduates

• Lead innovation challenges, demo days, speaker series, and Builder community engagement initiatives

• Foster a culture of learning, innovation, inclusion, and continuous growth

Executive Stakeholder Management

• Present program progress, metrics, and recommendations to senior leadership

• Partner cross-functionally to align workforce development strategy with business priorities

• Drive continuous program improvement through data, feedback loops, and operational insights

Preferred Qualifications

• 10+ years of experience in enablement, talent development, workforce strategy, operations, or related fields

• Experience building or scaling onboarding, academy, or emerging talent programs

• Experience working within or alongside technical, consulting, pre-sales, AI, or customer-facing organizations

• Strong program management and operational leadership skills

• Experience leading managers and cross-functional initiatives

• Strong executive communication and stakeholder management capabilities

• Ability to operate strategically while also driving execution

• Passion for developing emerging talent and building scalable learning experiences

• Experience working in high-growth or transformational technology environments preferred

Leadership Characteristics

The ideal candidate is:

• A builder and systems thinker

• Passionate about emerging AI talent and workforce transformation

• Highly collaborative and operationally strong

• Comfortable navigating ambiguity and organizational change

• Customer-obsessed and outcome-oriented

• Energized by scaling programs globally

• Able to balance governance with flexibility

• A strong communicator who can inspire at all levels

Success in This Role Looks Like

• Graduate Builders ramp quickly and contribute meaningfully to customer outcomes

• OUs see the program as a high-value talent pipeline

• Enablement and onboarding experiences scale globally with consistency

• Strong retention, engagement, and promotion outcomes

• Managers feel supported and equipped to develop early-career talent

• Salesforce establishes a differentiated AI-era emerging talent brand

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $196,700 - $263,060 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $216,370 - $289,380 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.