Pediatric Hematology Financial Navigator

Job Description:

The Patient Financial Navigator is responsible for supporting patients and their families in navigating financial issues throughout their care experience. This position works with a multidisciplinary team consisting of patients and their families, physicians, nurses, social workers and others to assist patients in understanding and navigating the financial processes related to patient care. This position will also work with various payers, billing entities, and other partners across the care continuum.

Schedule - Monday - Friday 8:30am - 5:00pm may be flexible on schedule

Essential Functions

• Educates patients and families regarding eligibility for programs such as Medicaid or other government programs, foundations, and other third-party support programs.
• Investigates eligibility for Intermountain patient financial assistance programs, explains related requirements and coordinates necessary financial assistance applications.
• Communicates to patients and families regarding various sources of financial obligation related to their care and explains any potential patient obligation that may remain.
• Communicates effectively with colleagues, health-related agencies, and foundations.
• Accurately and efficiently completes necessary data forms.
• Demonstrates well-developed interpersonal skills dealing with people of different cultures and backgrounds.
• Exhibits strong communication and customer service skills while maintaining professional boundaries.
• Understands and is compliant with all state and federal laws, regulations, policies and procedures, and guidelines related to the specific area of practice. 

 

Skills

• Billing
• Microsoft Excel
• Microsoft Word
• Patient Care
• Health Care
• Financial Assistance
• Interpersonal Communication
• Customer Service
• Organizing
• Microsoft Outlook 

 

Required Qualifications

• Strong attention to detail
• Excellent organizational skills
• Proficiency in Microsoft Office 

 

Preferred Qualifications  

• Experience with healthcare or insurance organizations related to admitting, billing, claims processing, financial counseling, collections, contracting or utilization review; or other relevant coordination experience.

• Bachelors degree

• Bilingual (English and Spanish)

• Strong experience in pharmaceutical technology

• Strong experience with prior authorization

• Knowledge of Medicaid

Physical Requirements 

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. 

Location:

Intermountain Health Primary Childrens Hospital

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$19.41 - $28.14

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.