Director of Spa & Wellness - Waldorf Astoria Maldives Ithaafushi

The Director of Spa & Wellness serving Waldorf Astoria Maldives Ithaafushi is responsible for all day-to-day aspects of spa, Fitness Centre, Aqua Pool and retail operations including revenue goals, service delivery standards and people management. The Director of Spa & Wellness will train and lead a team of talented Team Members, and drives our market positioning in offering cutting edge, luxury services to our guests.  The Director of Spa & Wellness is to effectively communicate and collaborate across departments and divisions to meet spa operational needs. As the Director of Spa & Wellness, you will be responsible for performing the following tasks to the highest standards.

   

Specifically, as Director of Spa & Wellness for Waldorf Astoria Maldives you will perform the following tasks to the highest standards: 

Main Duties:

• Adhere to the customer-first purpose and promptly attend to customers’ needs. 
• Communicate well with guests and colleagues. 
• Be a positive influence, responsible and proactive in solving problems. 
• Seize opportunities for self-improvement by learning new skills. 
• Flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve team goals. 
• Advise on departmental operating procedures and improvement of environmental facilities, etc. 
• Maintain vigilance and sense of responsibility at all times. 
• Ensure all facilities and equipment are operating well. 
• Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. 
• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. 
• Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results. 
• Adhere to Hilton service standards and service quality reviews. 
• Assist in department trainings for new employees. 
• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently. 
• Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres. 
• Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months.
• Receive products at the receiving department when they arrive.
• Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services. 
• Ensure all emails are answered and followed up
• Send confirmation letters to confirm massage treatments with guests. 
• Prepare and ensure adequate tea and towels are ready for guests’ use. 
• Make sure to maximize the use of the massage rooms and massage therapists. 
• Rich experience in handling customer complaints to ensure their trust in the hotel. 
• Read and update the message book of Massage Therapists and Receptionists to ensure that each employee signs for confirmation.
• Pay attention to malfunctioning equipment and follow up with its repair.
• Assist in the building and maintenance of an efficient team by taking an active interest in team members’ welfare, safety, training and development.
• Perform other reasonable duties as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice..

At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As the Director of Spa & Wellness serving Waldorf Astoria brand is always working on behalf of our Guests and working with other team members.  You should maintain the attitude, behaviors, skills and values that follow :

• Experience in similar role with diversity of Spa, Fitness and Wellness related positions with good organizational skills

• Has a keen understanding of spa KPIS and the ability to drive them

• Passionate in delivering high-quality service and exceeding customer expectation in a high volume, fast paced spa environment

• Creative ability to assist with creation of marketing and customer service initiatives and a keen understanding of market trends

• Excellent communication, interpersonal skills, administrative and computer skills

• Candidate must have a good command of spoken and written English

• Pays attention to details and have strong customer service skills.

• Mature, meticulous, resourceful, organized and able to work independently.

• Have impeccable follow-through and “Can Do” attitude and mindset